System Support Engineer (Windows Server, VMware, M365)

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

A leading telecommunications provider in Hong Kong is looking for a skilled IT Support Specialist to deliver first-line support for enterprise systems. The role involves troubleshooting hardware and software issues, performing system maintenance, and training end-users. The ideal candidate holds a Bachelor’s degree in Computer Science, has at least three years of experience in technical support, and is proficient in VMware and Microsoft products. This position is for a 12-month contract located in Lai Chi Kok.

Qualifications

• Minimum of three years in a system support or technical support role.
• Proficiency in Windows Server, Red Hat Linux, and macOS.
• Familiarity with Microsoft products including M365 and Office suite.

Responsibilities

• Provide first-line support for IT systems and applications.
• Troubleshoot complex issues in software and network systems.
• Conduct regular maintenance to optimize system performance.
• Install and configure software and hardware.
• Collaborate with IT teams for system updates.

Skills

System support

Technical support

Problem-solving

Communication

Attention to detail

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

VMware

Avamar

Veeam

SolarWinds

Symantec Altiris

Job description

Client Description

Company Description: A leading telecommunications and technology service provider in Hong Kong, dedicated to delivering innovative integrated solutions and robust IT infrastructure support.

Location: Lai Chi Kok

Nature: 12 months contract

Job Description

• Provide comprehensive first-line support for enterprise IT systems, core applications, and hardware components.
• Troubleshoot and resolve complex technical issues related to software, hardware, and network systems to maintain business continuity.
• Monitor system performance and conduct regular maintenance tasks to ensure all platforms operate at optimal functionality.
• Execute the installation, configuration, and upgrading of various software and hardware assets across the organization.
• Maintain detailed documentation of system configurations, operational procedures, and technical troubleshooting steps.
• Collaborate with cross-functional IT teams to implement critical system updates and infrastructure enhancements.
• Train and support end-users to ensure the effective and secure use of corporate software applications and systems.
• Manage data integrity and security by implementing and verifying appropriate backup and recovery procedures.

Job Requirements

• Hold a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Possess a minimum of three years of proven experience in a system support or technical support role.
• Demonstrate strong proficiency in operating systems including Windows Server, Red Hat Linux (7.x/8.x), and macOS.
• Maintain essential knowledge and hands-on experience with VMware virtualization technologies.
• Exhibit familiarity with Microsoft products such as M365, OneDrive, and the standard Office suite.
• Utilize specialized tools including backup solutions like Avamar or Veeam, and management tools like SolarWinds or Symantec Altiris.
• Apply strong problem-solving skills and attention to detail to resolve user inquiries and technical problems promptly.
• Communicate effectively with both technical teams and non-technical end-users to provide high-quality service.