(Senior) System Support Engineer (Data Center / 24-7 Shift) (Airport)

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

Classy Wheeler Limited is seeking a dedicated individual to supervise data center operations in Hong Kong. This role involves ensuring system reliability and managing a small technical team in a demanding environment.

The ideal candidate will possess a Higher Diploma in Information Technology and at least 3 years of experience. Applicants should be ready to work 24/7 rotating shifts initially, transitioning to regular hours thereafter.

Qualifications

• 3+ years of hands-on technical experience in data center operations.
• Experience in leading small technical teams and managing schedules.
• Willingness to work 24/7 rotating shifts initially.

Responsibilities

• Supervise data center daily operations.
• Manage team roster arrangements and shift scheduling.
• Monitor server health and system alerts.
• Coordinate incident response workflows.

Skills

Leadership skills

Network monitoring

Troubleshooting

Data center operations

Technical support

Education

Higher Diploma in Information Technology or related discipline

Job description

Client Description

Client Description

Company Description

A leading information technology services provider that delivers comprehensive enterprise solutions and infrastructure support across the region.

Location: Airport Area

Nature: 1-Year Renewable Contract

Job Description

• Supervise data center daily operations to ensure continuous availability and system reliability for airport infrastructure.
• Manage a small technical team, including roster arrangements, shift scheduling, and mentoring junior engineering staff.
• Monitor server health, network connectivity, and system alerts to quickly identify and resolve infrastructure incidents.
• Coordinate incident response workflows, perform initial troubleshooting, and escalate critical issues to higher‑tier engineering teams.
• Perform routine hardware maintenance, infrastructure inspections, and documentation updates for compliance standards.
• Provide support for a 24/7 rotating shift schedule during the initial two months, transitioning to regular office hours afterward.

Job Requirements

• Possess a Higher Diploma or above in Information Technology, Computer Science, or a related technology discipline.
• Minimum of 3 years of hands‑on technical experience within a data center operations environment.
• Demonstrated capability or experience in leading small technical teams and managing team shift schedules.
• Willingness to work in the airport area and perform 24/7 rotating shifts (7:00 AM - 7:00 PM / 7:00 PM - 7:00 AM) for the first two months.
• Solid understanding of server systems, basic networking concepts, and data center facilities infrastructure.