Technical Support Services Engineer (Windows Server, Linux, Network Administration) (Education Sector) (TSS)

Classy Wheeler Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Classy Wheeler Limited in Hong Kong (Education Sector) seeks a Technical Support Services Engineer to manage IT infrastructure, server administration, and end-user support. You will serve as the primary contact for IT issues, configure desktops and servers, and support WebSAMS operations.

Requirements include MCP certification, solid knowledge of Windows Server, Linux Server, MySQL administration, and networking technologies, plus Cantonese fluency and strong customer service skills.

Qualifications

• Hold an MCP certification or equivalent technical qualification.
• Possess solid knowledge of network operating systems, hardware, software, and IT infrastructure.
• Hands-on experience with Windows Server, Linux Server, MySQL administration, and networking technologies.
• Strong understanding of TCP/IP and related communication protocols.
• Experience in web server administration and support.
• Able to diagnose, troubleshoot, and resolve technical issues independently.
• Experience establishing operational procedures for WAN and LAN environments.
• Fluent in Chinese and English (written and spoken); Cantonese required.

Responsibilities

• Serve as the primary point of contact for IT infrastructure and end-user support.
• Provide troubleshooting and remedial support for hardware, software, network, and system issues.
• Perform daily administration, operation, and maintenance of computer facilities and IT environments.
• Configure, deploy, and support desktops, servers, software applications, and related IT equipment.
• Support WebSAMS system operations, including servers, databases, web services, firewalls, and backups.
• Monitor and maintain server backup processes to ensure data integrity and recoverability.
• Manage and support Wi-Fi network operations and connectivity services.
• Administer and manage tablet devices through MDM platforms.
• Assist users with newly implemented hardware, software, and technology solutions.
• Prepare inventory reports and software asset management documentation.
• Support teachers and users with classroom technology and daily IT operations.
• Assist in IT procurement activities, including quotations, asset disposal, and evaluation processes.
• Provide professional recommendations on IT infrastructure development and equipment acquisition.
• Support school events and promotional activities, including photography, video recording, and media production.
• Assist with video editing and content production when required.

Skills

Windows Server

Linux Server

MySQL administration

Networking

TCP/IP

Customer service

Problem-solving

Cantonese fluency

Bilingual Chinese-English

Education

MCP certification or equivalent

Tools

MDM platforms

Web server administration

Job description

Technical Support Services Engineer (Windows Server, Linux, Network Administration) (Education Sector) (TSS)

Company Description

A leading telecommunications and technology services provider supporting enterprise and public sector clients with IT infrastructure, network operations, systems integration, and managed services.
Location: Yuen Long
Nature: Renewable Contract (11 months, until 31-Aug-2027)

Job Description

• Serve as the primary point of contact for IT infrastructure and end-user support.
• Provide troubleshooting and remedial support for hardware, software, network, and system issues.
• Perform daily administration, operation, and maintenance of computer facilities and IT environments.
• Configure, deploy, and support desktops, servers, software applications, and related IT equipment.
• Support WebSAMS system operations, including servers, databases, web services, firewalls, and backups.
• Monitor and maintain server backup processes to ensure data integrity and recoverability.
• Manage and support Wi-Fi wireless network operations and connectivity services.
• Administer and manage tablet devices through Mobile Device Management (MDM) platforms.
• Assist users with newly implemented hardware, software, and technology solutions.
• Prepare inventory reports and software asset management documentation.
• Support teachers and users with classroom technology and daily IT operations.
• Assist in IT procurement activities, including obtaining quotations, asset disposal, and evaluation processes.
• Provide professional recommendations on IT infrastructure development and equipment acquisition.
• Support school events and promotional activities, including photography, video recording, and media production.
• Assist with video editing and content production when required.

Job Requirements

• Hold an MCP certification or equivalent technical qualification.
• Possess solid knowledge of network operating systems, hardware, software, and IT infrastructure.
• Demonstrate hands‑on experience with Windows Server, Linux Server, MySQL administration, and networking technologies.
• Have a strong understanding of TCP/IP and related communication protocols.
• Possess practical experience in web server administration and support.
• Be capable of diagnosing, troubleshooting, and resolving technical issues independently.
• Have experience establishing operational procedures and guidelines for WAN and LAN environments.
• Communicate effectively in written and spoken Chinese and English.
• Be fluent in Cantonese.
• Be eligible to pass the Sexual Conviction Record Check (SCRC).
• Hold a valid CITA Card or be able to meet project access requirements.
• Demonstrate strong customer service, problem‑solving, and interpersonal skills.

Others

• Working Hours: Monday to Friday, 8:00 AM to 5:00 PM with a 1-hour lunch break; Saturday, 8:00 AM to 1:00 PM.
• Successful candidate must complete the Sexual Conviction Record Check (SCRC) upon client selection.
• Immediate availability and relevant education sector support experience will be an advantage.