Contract IT Assistant (non-shift duty) (shift duty) (Bid Ref 61573-1)

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is seeking a contract-based IT support specialist in Wan Chai to assist with PC, Lotus Notes and CMMP maintenance, mail systems, and video conferencing. The role includes on-site support across HK Island, Kowloon and New Territories, with standard hours and occasional shifts.

The ideal candidate has at least 2 years of relevant IT experience, knowledge of Windows environments, and familiarity with mail and collaboration tools.

Qualifications

• At least 2 years in Windows environments and IT helpdesk experience.
• Experience with Lotus Notes administration and CM/CMMP is advantageous.
• Proficiency in English and Chinese; ability to support VIP users.

Responsibilities

• Provide telephone and on-site IT support in Wan Chai HQ and other HK locations.
• Resolve issues on PC, Lotus Notes, CMMP, and CM platforms; assist with password resets and e-cert renewals.
• Perform daily mailbox backup and help restore mailboxes as needed.
• Support video conferencing and mobile mail services; monitor system health.
• Provide VIP IT support as required by head office.

Skills

Windows 7/8/10

Helpdesk experience

VIP user IT support

Mobile/Video Conference support

Education

HKDSEE/HKCEE subjects including Chinese and English

Tools

Lotus Notes Administration

Confidential Mail (CMMP)

CM client

Outlook client

Video Conference systems

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 03 Nov 2026

Contract Period 01 Dec 2026 to 31 Jan 2027 (2 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Wan Chai

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) Provide support on PCs and Mail Services

Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the DH;
Provide support services to users on PC, Lotus Notes & CMMP, Confidential Mail, Mobile Mail and Video Conference and related systems.
Normal Working hours, Mon-Fri, 9:00 - 17:48
(Shift A)Working hours, Mon-Fri, 8:15 - 17:00
(Shift B)Working hours, Mon-Fri, 9:30 - 18:15

Yrs of Total Post-Quali Exp 0.0

Yrs of Relevant Exp 2.0

Requirements 1. Provide telephone support in Wan Chai Headquarters on PC, Lotus Notes & CMMP, Confidential Mail (CM) and required systems. If necessary, also provide on-site client support in different office locations among Hong Kong Island, Kowloon and New Territories.
2. Handle user enquires, resolve technical problems on PC, Lotus Notes & Outlook client, CM client, assist users in changing password, renew and replace e-cert etc.
3. Provide daily backup support on mails and required systems and assist users to restore mailbox when necessary.
4. Provide support on video conference system and mail on mobile phone.
5. Daily monitor the healthiness of Lotus Notes & CMMP, CM and required systems.
6. IT support for VIP users at head office is required.
Technical Skills:
. At least 2 years' experience in Windows 7/8/10 (W10);
. 1 year's experience in Wireless/mobile Email solution (WME) is an advantage;
. 1 year's experience in Confidential Mail System (CMS) is an advantage;
. 1 year's experience in Lotus Notes Administration & Technical Support (LON) is an advantage;
. 1 year's experience in Video Conference Technology (VCT) is an advantage.
Non-technical Skills:
. At least 1 year's experience in helpdesk call handling (HDT);
. 1 year's experience in work with the Government (GOV) is an advantage.
- At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
- At least 2 years'relevant experience in a similar post and in a comparable capacity.

Last Update 20 Oct 2026