Technical Engineer (Gov project) (20-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 279,000; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A reputable consulting firm in Hong Kong is seeking a Technical Engineer for a government project. The role involves setting up domain and VPN accounts, providing remote IT support, and generating performance reports. Ideal candidates will have a higher diploma in Engineering or IT, with at least one year of experience in government IT support. The position offers a salary range of 20-25K and a friendly work environment, along with annual leave and a 5-day workweek.

Qualifications

• At least 1 year working experience as Government Office Automation resident support staff.
• Ability to interact and follow up with other contractors on IT issues.
• Experience in maintaining system documentation.

Responsibilities

• Facilitate the setup of domain and VPN accounts for users.
• Provide remote support and handle Helpdesk hotline calls.
• Produce regular reports on network and performance metrics.

Skills

Good attitude

Well communication skills

Documentation skills

Education

Higher diploma or equivalent in Engineering, IT or Computer Science

CCNA/MCSE qualification

Job description

SW8712 |17 Oct 2024 Technical Engineer (Gov project) (20-25K)

• Facilitate the setup of domain accounts, departmental portal accounts and VPN accounts for users;
• Interact and follow up with other contractors for maintenance and fault reported for any IT equipment including PCs, notebooks, printers, scanners, monitors, mobile devices, software, servers and network equipment until case completed;
• Answer Helpdesk hotline phone call and provide remote support through remote assistance software;
• Produce regular reports on network traffic, virus infection, internet attack, PC switch on after office hour, usage, and performance reports;
• Maintain and update the system documentation to reflect the latest production systems.

• At least higher diploma or equivalent in Engineering, Information Technology or computer science;
• CCNA/ MCSE qualification is preferable;
• At least 1 year working experience as Government Office Automation resident support staff;
• Good attitude, Well communication and documentation skill.
• 20-25K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment