Network System Engineer (20-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 279,000; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

An IT consultancy firm in Hong Kong is seeking a resident support staff member. Responsibilities include providing day-to-day support, system monitoring, and troubleshooting network issues. The ideal candidate should have at least a higher diploma in IT along with CCNA certification and a year of experience in a similar role. The position offers a competitive salary of 20-25K, annual leave benefits, and a friendly working environment.

Qualifications

• At least 1 year working experience as Government Office Automation resident support staff.
• Shall have CCNA qualification.
• Good attitude and well-developed documentation skills.

Responsibilities

• Provide day‑to‑day support services to users and IT staff.
• Perform system monitoring and tuning, and database administration.
• Support, configure and troubleshoot wired and wireless networks.
• Interact with contractors for maintenance of IT equipment.
• Answer Helpdesk hotline calls and provide remote support.
• Facilitate the setup of domain and VPN accounts.
• Produce regular reports on network performance.
• Maintain and update system documentation.

Skills

Cisco Certified Network Associate

System administration

Database administration

Good communication skills

Troubleshooting skills

Education

Higher diploma in Engineering, Information Technology, or Computer Science

Job description

SW8671 |11 Jul 2024

• Provide day‑to‑day support services to users, IT staff and the operation of various servers including, but not limited to the systems listed in clients' venues;
• Perform system monitoring and tuning, system administration and database administration and their housekeeping activities;
• Support, configure and troubleshoot wired, VPN and wireless network;
• Interact and follow up with other contractors for maintenance and fault reported for any IT equipment including PCs, notebooks, printers, scanners, monitors, mobile devices, software, servers and network equipment until case completed;
• Answer Helpdesk hotline phone call and provide remote support through remote assistance software;
• Facilitate the setup of domain accounts, departmental portal accounts and VPN accounts for users;
• Produce regular reports on network traffic, virus infection, internet attack, PC switch on after office hour, usage, and performance reports;
• Maintain and update the system documentation to reflect the latest production systems.

• At least higher diploma or equivalent in Engineering, Information Technology or computer science;
• Shall have Cisco Certified Network Associate (CCNA) qualification;
• At least 1 year working experience as Government Office Automation resident support staff;
• Good attitude, Well communication and documentation skill.
• 20-25K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment