Tea Master

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking a Tea Master to deliver exceptional dining experiences through timely, courteous service and expert tea preparation. You will craft personalized tea pairings, run monthly masterclasses, and collaborate with the F&B team to design seasonal offerings while maintaining the hotel’s standards.

The role emphasizes passion for tea culture, strong customer focus, and proficiency in English and Chinese.

Qualifications

• Proven experience in tea preparation and pairing in the hotel or F&B service industry.
• Possession of a Tea Artist Certificate or other relevant qualifications would be an advantage.
• Strong passion for tea culture and creativity in beverage design.
• Customer-oriented and outgoing team player with excellent communication and guest engagement skills.
• Good command of spoken and written English and Chinese; Mandarin speaking is a plus.

Responsibilities

• Develop and enhance the overall tea concept of the hotel in line with brand requirements.
• Create personalized tea experiences by recommending pairings with guests' selected dishes and gathering feedback to exceed expectations.
• Prepare and brew a variety of teas using appropriate techniques, ensuring consistency in quality, flavor and presentation.
• Collaborate with Food & Beverage team to design seasonal teas and pairings.
• Promote tea culture and elevate the overall dining experience for guests.
• Organize monthly team masterclasses.

Skills

Tea preparation

Tea pairing

Guest engagement

Communication (English & Chinese)

Education

Tea Artist Certificate

Job description

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Tea Master, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Developandenhancetheoverall“teaconcept”oftheHotelinlinewithbrandrequirement.
• Createpersonalizedteaexperiencebyrecommendingpairingswithreferencetoguests’selecteddishesandgatheringfeedbacktoexceedexpectations.
• Prepareandbrewavarietyofteasusingappropriatetechniques,ensuringconsistencyinquality,flavorandpresentation.
• CollaboratewithFood&BeverageTeamtodesignseasonalteamenusandpairings.
• Promoteteacultureandelevatetheoveralldiningexperienceforguests.
• Organizemonthlyteamasterclasses.
• Developteaproductsandretailitemsforfestiveseasons.
• MaintaincleanlinessandreadinessofteasetsaccordingtoHotelstandard.
• Supportdailyrestaurantoperations,includingstocktakingandmanaginginventoryregularly.
• PerformanyotherdutiesasassignedbyManagement.

About You

• ProvenexperienceinteapreparationandpairingintheHotelorF&BServiceIndustry.
• PossessionofaTeaArtistCertificateorotherrelevantqualificationswouldbeanadvantage.
• Strongpassionforteacultureandcreativityinbeveragedesign.
• Customer-orientedandoutgoingteamplayerwithexcellentcommunicationandguestengagementskills.
• GoodcommandofspokenandwrittenEnglishandChinese;Mandarinspeakingisaplus.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

Wan Chai District, HK

Sheung Wan, Central and Western District, HK

Kowloon Bay, Kwun Tong District, HK

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

We are part ofthe Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world.

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

We are part ofthe Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world.

Wan Chai District, HK

Sheung Wan, Central and Western District, HK

Kowloon Bay, Kwun Tong District, HK