Duty Manager / Night Manager

Shangri-La Group; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Competitive benefits

Stay/travel perks

Job summary

Shangri-La Group is seeking a Duty Manager / Night Manager in Hong Kong to lead Front Office operations and deliver a seamless, personalized guest experience aligned with our standards.

You will oversee check-ins/outs, guest preferences, and complaint resolution while coordinating rosters for peak periods and events. Strong leadership and multilingual communication are essential for success.

Qualifications

• 5+ years of Front Office experience in sizable hotels.
• 3+ years in a supervisory role within Front Office.
• Proficiency with OPERA System and MS Office applications.
• Strong leadership, problem‑solving, interpersonal, and organizational skills.
• Excellent command of English, Cantonese and Putonghua.

Responsibilities

• Ensure efficient guest check-in and check-out processes at the Front Desk.
• Monitor occupancy levels and maintain accurate guest history and preferences.
• Handle and resolve guest complaints per hotel standards.
• Plan and manage staff rosters for events and peak periods.
• Review guest feedback and implement initiatives to improve service levels.
• Uphold Front Office standards and brand guidelines; support management with projects.

Skills

Leadership

Guest relations

Problem solving

Interpersonal skills

Organizational skills

Tools

OPERA System

Microsoft Office

Job description

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Duty Manager / Night Manager, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Ensure efficient guest check-ins and check-outs processes, delivering exceptional service at the Front Desk.
• Monitor occupancy levels and maintain accurate guest history and preferences.
• Handle and resolve guest complaints in accordance with Hotel standards.
• Plan and manage staff rosters to align with events and peak periods, ensuring adequate coverage for quality service.
• Review guest feedback across platforms and implement initiatives to enhance service levels.
• Uphold Front Office standards and procedures in line with brand guidelines, and perform other duties or special projects as assigned by Management.

About You

• At least 5 years of relevant experience in Front Office of sizable Hotels, including 3 years in a supervisory role.
• Solid knowledge in OPERA System and Microsoft Office applications.
• Strong leadership, problem-solving, interpersonal, and organizational skills.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.