Tea Master

JEN by Shangri-La; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Island Shangri-La, Hong Kong invites a passionate Tea Master to lead the tea program, delivering timely, courteous and professional service that elevates every guest's dining experience. You will develop tea concepts, pair teas with dishes, train colleagues, and maintain beverage quality and presentation to reflect the hotel's refined guest experience.

A Tea Artist Certificate is preferred, Mandarin helpful, and you should be a customer‑oriented team player with strong English and Chinese

Qualifications

• Proven experience in tea preparation and pairing in the hotel or F&B service industry.
• Possession of a Tea Artist Certificate or other relevant qualifications would be an advantage.
• Strong passion for tea culture and creativity in beverage design.
• Customer-oriented and outgoing team player with excellent communication and guest engagement skills.
• Good command of spoken and written English and Chinese; Mandarin speaking is a plus.

Responsibilities

• Develop and enhance the overall "tea concept" of the hotel in line with brand requirements.
• Create personalized tea experiences by recommending pairings with guests’ selected dishes and gathering feedback to exceed expectations.
• Prepare and brew a variety of teas using appropriate techniques, ensuring consistency in quality, flavor and presentation.
• Collaborate with Food & Beverage Team to design seasonal menus and pairings.
• Promote tea culture and elevate the overall dining experience for guests.
• Organize monthly team masterclasses.
• Develop tea products and retail items for festive seasons.
• Maintain cleanliness and readiness of tea sets according to hotel standard.
• Support daily restaurant operations, including stocktaking and inventory management.

Skills

Tea preparation

Tea pairing

Customer service

Communication skills

Education

Tea Artist Certificate

Job description

Requisition ID176451-Posted21/10/2026-Hong Kong SAR-Island Shangri-La, Hong Kong-Food & Beverage-Permanent

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired d é cor.

As a Tea Master, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Developandenhancetheoverall"teaconcept"oftheHotelinlinewithbrandrequirement.
• Createpersonalizedteaexperiencebyrecommendingpairingswithreferencetoguests’selecteddishesandgatheringfeedbacktoexceedexpectations.
• Prepareandbrewavarietyofteasusingappropriatetechniques,ensuringconsistencyinquality,flavorandpresentation.
• CollaboratewithFood&BeverageTeamtodesignseasonalteamenusandpairings.
• Promoteteacultureandelevatetheoveralldiningexperienceforguests.
• Organizemonthlyteamasterclasses.
• Developteaproductsandretailitemsforfestiveseasons.
• MaintaincleanlinessandreadinessofteasetsaccordingtoHotelstandard.
• Supportdailyrestaurantoperations,includingstocktakingandmanaginginventoryregularly.
• PerformanyotherdutiesasassignedbyManagement.

About You

• ProvenexperienceinteapreparationandpairingintheHotelorF&BServiceIndustry.
• PossessionofaTeaArtistCertificateorotherrelevantqualificationswouldbeanadvantage.
• Strongpassionforteacultureandcreativityinbeveragedesign.
• Customer-orientedandoutgoingteamplayerwithexcellentcommunicationandguestengagementskills.
• GoodcommandofspokenandwrittenEnglishandChinese;Mandarinspeakingisaplus.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.