System Support Engineer: Avaya, Network & Servers

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A consulting firm in Hong Kong is seeking a System Support Engineer to provide first-tier support for voice, network, and server systems, ensuring efficient handling of service requests and user issues. The ideal candidate will possess a diploma in Computer Science or a related field, have at least 2 years of experience in system support, and be familiar with applications like Avaya and NICE Engage. Work entails both on-site and on-call support, with a salary range of 18-25K depending on experience and additional benefits including annual leave and a friendly work environment.

Qualifications

• Minimum of 2 years in contact center system development and/or support.
• Hands-on experience with at least two of the applications mentioned.
• Eager to learn new technologies and reliable.

Responsibilities

• Install and setup hard phones; provide fault handling.
• Provide 1st tier support for network and server issues.
• Handle user service requests for app implementations.

Skills

Voice support

Network support

Server management

Fault reporting

App implementation

Communication skills

Education

Diploma in Computer Science, Information Technology, or related discipline

Tools

Avaya

NICE Engage

Oracle Siebel

Job description

A consulting firm in Hong Kong is seeking a System Support Engineer to provide first-tier support for voice, network, and server systems, ensuring efficient handling of service requests and user issues. The ideal candidate will possess a diploma in Computer Science or a related field, have at least 2 years of experience in system support, and be familiar with applications like Avaya and NICE Engage. Work entails both on-site and on-call support, with a salary range of 18-25K depending on experience and additional benefits including annual leave and a friendly work environment.