System Engineer ~ Financial Industry

Venturenix Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Venturenix Limited is seeking a System Engineer to design, implement, and maintain an ITSM platform aligned with ITIL practices. The role involves collaboration with IT teams and vendors to deliver business-focused IT solutions.

Key responsibilities include integrating the ITSM platform with other systems, developing automation workflows, and providing ongoing administration and documentation. A strong ITIL background and hands-on ITSM deployment experience are required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 3 years of relevant working experience in financial institutions.
• Experience deploying and administering ITSM tools such as ServiceNow, BMC Helix, or similar platforms.
• Hands-on experience with ITSM development; programming background is a plus.
• Knowledge of ITIL processes and best practices.

Responsibilities

• Collaborate with IT teams and vendors to design and implement the ITSM platform according to business requirements and the ITIL framework.
• Integrate the ITSM platform with other systems to support key ITSM processes, including incident management, change management and configuration management etc.
• Develop automation scripts and workflows to improve efficiency and user experience.
• Administer, enhance, and support the ITSM platform on an ongoing basis.
• Work with vendors to provide IT support activities.
• Maintain accurate documentation, including system design, configurations, and operation guides.

Skills

ITSM development

Communication

ITIL knowledge

Education

Bachelor’s degree in Computer Science/IT

Tools

ServiceNow

BMC Helix

Job description

We are seeking a System Engineer to help design, implement, and maintain our IT Service Management (ITSM) platform. You will work closely with internal IT teams and vendors to deliver solutions that meet business needs and support ITIL practices.

Key Responsibilities

Collaborate with IT teams and vendors to design and implement the ITSM platform according to business requirements and the ITIL framework.

Integrate the ITSM platform with other systems to support key ITSM processes, including Iincident management, change management and configuration management etc.

Develop automation scripts and workflows to improve efficiency and user experience.

Administer, enhance, and support the ITSM platform on an ongoing basis.

Work with vendors to provide IT support activities.

Maintain accurate documentation, including system design, configurations, and operation guides.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

At least 3 years of relevant working experience in financial institutions.

Experience deploying and administering ITSM tools such as ServiceNow, BMC Helix, or similar platforms.

Hands-on experience with ITSM development; programming background is a plus.

Knowledge of ITIL processes and best practices.

Strong written and verbal communication skills and ability to work under pressure.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?