System Manager

BOCI-Prudential Asset Management Ltd; Hong Kong Island; On-site; HKD 480,000 - 720,000; Full time

Job summary

BOCI-Prudential Asset Management Ltd is seeking a seasoned IT Manager to lead the Helpdesk and System Administration teams in Hong Kong. You will drive service excellence, mentor staff, and coordinate with vendors to ensure reliable IT operations across on-premises and cloud environments.

You will oversee network and server infrastructure, manage budgets, and advance cybersecurity practices while maintaining strong stakeholder communication and service quality.

Qualifications

• 6-8 years in M365, IT networking, infrastructure & IT security services
• 5+ years hands-on experience on Lotus Notes Domino, Windows, VMware, Hyper-V, VDI(Horizon), endpoint protection tools
• Experience with backup/recovery and disaster recovery planning
• Good command of English and Cantonese/Mandarin
• CISSP/CISA/PMP/ITIL is an added advantage
• Immediate availability preferred

Responsibilities

• Lead, mentor, and evaluate the performance of Helpdesk Support and System Administration teams
• Manage resource allocation, shift scheduling, and task prioritization
• Identify skill gaps and design development plans and training programs
• Foster a collaborative, user-centric, continuous-improvement culture
• Oversee IT Service Desk to deliver SLA performance and fast incident response
• Provide help desk support to internal users and handle ad-hoc IT projects
• Oversee system engineering, server infrastructure, networks, and cloud environments
• Lead infrastructure upgrades, deployments, and migrations with vendors
• Assist IT budget planning and license compliance
• Drive modernization and automation initiatives to improve operations
• Plan preventive maintenance and security/compliance audits
• Maintain documentation and work closely with vendors and internal customers

Skills

Helpdesk leadership

System administration

M365

Windows Server

VMware

Hyper-V

VDI (Horizon)

Firewall

IT security

Vendor management

Education

Bachelor's degree in Information Technology

Tools

Fortinet

Job description

Our Operations Department is currently looking for high caliber candidate to join the Information Technology Team:

Responsibilities

Lead, mentor, and evaluate the performance of both the Helpdesk Support and System Administration teams.

Resource allocation, shift scheduling, and task prioritization to ensure smooth daily operations.

Identify skill gaps within teams and design professional development plans and technical training programs.

Foster a collaborative, user-centric, and continuous-improvement team culture.

Helpdesk Operations

Oversee the IT Service Desk functions to deliver excellent SLA performance, ticket resolution times, and user satisfaction metrics.

Act as an escalation point for complex or high-priority IT incidents, ensuring rapid response and stakeholder communication.

To provide help desk support to internal users and handle ad-hoc IT projects.

System Administration & Infrastructure

Oversee system engineering operations, including server infrastructure, network systems, cloud environments (e.g. M365), Firewall(e.g. PA, Fortinet, Cisco WSA and Imperva) Data center and endpoint security.

Maintain system health, backup strategy, business continuity, and disaster recovery plan execution.

Enforce cybersecurity guidelines, patch management cycles, access management, and compliance audits across the organization.

Lead infrastructure upgrade, deployment, and migration projects in coordination with business requirements.

Manage relationships with third-party vendors, software suppliers, and external service providers. Assist the Head of IT in IT budget planning, hardware/software asset lifecycle management, and license compliance.

Drive technology modernizations and process automation initiatives to increase operationalefficiency.

To diagnose, maintain and support the servers, storage systems, networks (LAN/WAN), PA /Fortinet firewall, SAN storage, IT security and data center operations.

To plan preventive maintenance and enhancement for network and security areas.

To handle server installation, configuration, enhancement and development.

To provide user services management including user accounts administration.

To update and maintaining system operation documents.

To work closely with vendors and internal customers on trouble-shooting, system implementation and migration.

To provide help desk support to internal users and handle ad-hoc IT projects.

Requirements

University graduates in Information Technology or related disciplines with minimum 6-8 years' relevant experience in M365, IT networking, infrastructure & IT security services, server virtualization, preferably from financial sector and minimum 5 years' hands-on experience on Lotus Notes Domino, Windows, VMware, Hyper-V, VDI(Horizon), end-point protection tools, including design, implementation, support and product upgrade.

Experience with Microsoft 365, Exchange, and cloud platforms.

Experience with backup/recovery solutions and disaster recovery planning.

Candidates with less qualification and experience would be considered as Assistant System Manager.

Good commend of written and spoken English and Chinese(Cantonese and Mandarin).

Holder of CISSP/CISA/PMP/ITIL is an added advantage.

Mature, willing to learn, self-initiating, good team player, good communication and inter-personal skills

Immediately available preferred.

We offer competitive remuneration package and comprehensive fringe benefit to the right candidates.

Teamwork * Responsibility * Integrity * Performance

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Systems Manager?
• What is your highest level of education?