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Job summary
A tech service provider in Hong Kong is seeking an IT System Manager to oversee system and infrastructure management. The ideal candidate will handle Microsoft and UNIX/Linux environments, ensure high availability, and maintain security protocols. Bilingual skills in English and Chinese are essential. This role offers an opportunity to contribute to business continuity and collaborate with external vendors for system inquiries and maintenance.
Qualifications
Proven experience in installing and configuring Microsoft and UNIX/Linux environments.
Experience with virtualization and containerization.
Good command of English and Chinese with a strong service attitude.
Responsibilities
Manage and monitor system and infrastructure.
Implement new infrastructures and maintain security strategies.
Provide 2nd and 3rd level support and coordinate with vendors.
Skills
System and infrastructure management
Troubleshooting Microsoft environments
Virtualization (e.g., VMware)
Good command of English and Chinese
Interpersonal skills
Education
Microsoft Certified Engineer
Tools
Windows Server
Active Directory
VMware
Backup systems
Job description
Responsibilities
System and infrastructure management and monitoring
Implementation of new infrastructures, hardware refreshment to align the industry standards
Proactively ensure the highest levels of systems and infrastructure availability
Maintain security, backup, and redundancy strategies
Participate in the design of information and operational support systems
Build and maintain the technical diagrams, documentation and associated system processes and procedures
Contribute to business continuity and business recovery exercises, taking part in regular business continuity testing
Provide 2nd and 3rd level support
Co-ordinate with external vendors on system inquiries and maintenance
Follow security guidelines on server/network hardening
Evaluate new products and technology
Job Requirements
Proven working experience in installing, configuring and troubleshooting Microsoft, UNIX /Linux based environments.
Experience with virtualization and containerization (e.g., VMware, VCenter, Hyper‑V, HCI)
Microsoft Certified Engineer have an advantage
Good command of English and Chinese with good interpersonal skill, telephone manner and service attitude
Proficient in Windows Server, MS Desktop Applications, Active‑Directory, DNS, DHCP, CA, MS O365, VMware, backup system, problem diagnosis tools, remote support tools, deployment and patching tools, ticketing system