System Engineer

Gientech Technology (Hong Kong) Limited; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

Gientech Technology (Hong Kong) Limited seeks a proactive System Engineer to support the HK Gov’t project on-site at the client premises in Wanchai. You will bridge client stakeholders and offshore teams, ensuring stability, security, and uptime.

Key tasks include server maintenance, capacity planning, incident management, and thorough documentation. Strong ITIL/ITSM knowledge and fluent Cantonese/Mandarin with written English are required, enabling clear cross-border collaboration.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Proven track record in system maintenance and infrastructure support for large-scale public sector projects.
• Hands-on experience with Linux, Veritas NetBackup (NBU), and Kubernetes (K8S).
• Experience implementing IT security controls and ITIL/ITSM processes.
• Strong communication skills to liaise with clients and offshore teams.

Responsibilities

• Install, configure, integrate, and upgrade core infrastructure and servers.
• Perform routine maintenance, patching, and performance tuning for high availability.
• Monitor capacity and performance; recommend scaling actions.
• Diagnose complex issues, perform root-cause analysis, and resolve incidents within SLA.
• Articulate technical recommendations to clients and government stakeholders.
• Prepare technical documentation, change records, and incident reports.
• Coordinate system changes and incident handling with offshore teams and the client.

Skills

Analytical troubleshooting

Independence on-site work

Communication with stakeholders

Fluent in Cantonese and Mandarin

Education

Bachelor's degree in Computer Science/IT

Tools

Veritas NetBackup (NBU)

Kubernetes (K8S)

Linux

Cloud platforms

Job description

We are seeking a skilled and proactive System Engineerto join our team dedicated to supporting the operational maintenance, stability, and security of a HK Gov’t project. You will work directly at the client premisesin Wanchai, serving as a vital bridge between client stakeholders and our offshore technical teams.

Key Responsibilities

• Infrastructure Management:Perform system installation, configuration, integration, and version upgrades on servers and related core infrastructure.
• Maintenance & Tuning:Conduct routine server maintenance, OS/system patching, and performance tuning to ensure high availability and robust security.
• Capacity Planning:Monitor system capacity and performance trends; proactively recommend and execute scaling and capacity actions.
• Incident & Problem Management:Diagnose complex system issues, perform thorough root-cause analysis, and deliver effective remedial solutions within strict SLA timelines.
• Client Engagement:Articulate technical recommendations and maintenance solutions to clients and government stakeholders in a clear, professional manner.
• Technical Documentation:Prepare and maintain high-quality documentation, including technical procedures, incident reports, change records, and solution proposals.
• Cross-Border Collaboration:Collaborate closely with offshore team members and client stakeholders to coordinate system changes, releases, and incident handling.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Experience:Proven track record in system maintenance and infrastructure support, with preferred experience handling HKSARG systems or large-scale public sector projects.
• Technical Stack:Strong technical knowledge of cloud platforms and infrastructure, with specific hands-on experience in Linux, Veritas NetBackup (NBU), and Kubernetes (K8S).
• IT Security:Experience implementing IT security controls and ensuring strict compliance with organizational and government security standards.
• Process Familiarity:Solid understanding of ITIL/ITSM processes (Incident, Change, and Problem Management) and related enterprise tooling.
• Soft Skills:Strong analytical troubleshooting skills, independence to work effectively on-site, and a proactive attitude.
• Communication:Excellent communication skills to align offshore technical teams with onsite clients.
• Languages:Fluent in Cantonese and Mandarin, with professional proficiency in written and spoken English andChinese.