Network/System Engineer

Recruit Squad Limited; Hong Kong Island; On-site; HKD 240,000 - 420,000; Full time

Job summary

Xenus Technology Limited in Hong Kong is seeking an IT Helpdesk Support professional to be the first line contact for the maintenance team, delivering 7x24 on-site technical support on a roster basis. You will monitor systems with Grafana/Prometheus, respond to incidents, and manage Linux/Windows servers, Docker and Kubernetes, plus networking equipment.

The role requires a Diploma in IT and 1–4 years’ experience, with English and Cantonese/Mandarin communication.

Qualifications

• Diploma or higher diploma in IT or related field.
• Strong networking knowledge and Windows/Linux admin experience.
• Experience with system configuration, shell scripting and patch management.
• Knowledge of Docker and containers and Exchange server is a plus.
• Fluent English and Cantonese or Mandarin communication.

Responsibilities

• Serve as the first line contact for the maintenance team and provide 7x24 on-site support.
• Monitor system health and uptime using observability tools (Grafana/Prometheus).
• Troubleshoot, diagnose and resolve system, network and cybersecurity issues.
• Maintain Linux/Windows servers, VMs, Docker/Kubernetes and network gear.
• Execute disaster recovery, business continuity and data restoration tasks.
• Apply operating system and software patches.

Skills

Networking

Windows admin

Linux admin

Shell scripting

Patch management

Docker

Exchange Server

Languages

Education

Diploma/Higher Diploma in IT

Job description

Key role

Act as first line contact point for maintenance team to pick up call and email from customers and provide 7x24 On-Site technical support in roster basis (One person per shift, roster by monthly but may change according to requirements)

System Monitoring

Health check system periodically and track infrastructure performance and uptime using observability tools like Grafana or Prometheus.

Incident Response

Troubleshoot, diagnose, and resolve systems network failures and cybersecurity events

Infrastructure Management

Maintain Linux/Windows servers, virtual machines, container platforms like Docker and Kubernetes and network equipment (Routers/Switch/Firewall/Load-Balancer)

Service and Data Recovery

Exercise service restoration, disaster recovery and business continuity procedures

Patch management

Apply O/S and software patch

Qualifications:

Diploma / Higher Diploma holder in Computer Science, IT or related discipline

1-4 years relevant IT experience in system administration

Good knowledge of networking

Solid experience on Window and Linux administration, System Configuration, Shell Scripting and Patch Management

Knowledge on docker and container and Exchange server is preferable but not a must

Excellent communication skills, with proficiency in written and spoken English, Cantonese and/or Mandarin

IT Helpdesk Support

Xenus Technology Limited

Whampoa Garden, Kowloon City District, HK