System Engineer | IT infrastructure & Operations

IO Tech Solutions Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

IO Tech Solutions Limited is seeking a hands-on System Engineer to support the day-to-day IT operations of its Hong Kong office. You will join a small IT team and handle infrastructure, end-user support and technical troubleshooting.

The role emphasizes practical problem solving, Windows, Active Directory and Microsoft 365 environments, plus network and vendor coordination as part of maintaining smooth IT services for the business.

Qualifications

• 3–6 years of experience in System Engineering, IT Support or related role.
• Hands-on experience with Windows, Active Directory and end-user support.
• Exposure to network troubleshooting and IT infrastructure.

Responsibilities

• Provide day-to-day IT and end-user support for the Hong Kong office.
• Troubleshoot Windows, hardware, software and connectivity issues.
• Support Windows / Active Directory / Microsoft 365 environments.
• Troubleshoot LAN, Wi-Fi, switches and other network-related issues.
• Manage IT incidents and service requests through ticketing systems.
• Support user onboarding, account access, hardware setup and software deployment.
• Coordinate with vendors and external parties when required.
• Assist with IT infrastructure projects, office moves and other technical initiatives.
• Maintain IT documentation and follow internal IT processes.

Skills

Windows

Active Directory

Microsoft 365

Network troubleshooting

IT support

Communication in English

Communication in Cantonese

Vendors coordination

IT ticketing systems

Tools

IT ticketing systems

Job description

System Engineer | IT infrastructure & Operations

We are looking for a hands-on System Engineer to support the day-to-day IT operations of a local Hong Kong office. You will work in a small IT team and handle a broad range of infrastructure, end-user support and technical troubleshooting.

About the Role

We are looking for a hands-on System Engineer to support the day-to-day IT operations of a local Hong Kong office. You will work in a small IT team and handle a broad range of infrastructure, end-user support and technical troubleshooting.

Responsibilities

• Provide day-to-day IT and end-user support for the Hong Kong office
• Troubleshoot Windows, hardware, software and connectivity issues
• Support Windows / Active Directory / Microsoft 365 environments
• Troubleshoot LAN, Wi-Fi, switches and other network-related issues
• Manage IT incidents and service requests through ticketing systems
• Support user onboarding, account access, hardware setup and software deployment
• Coordinate with vendors and external parties when required
• Assist with IT infrastructure projects, office moves and other technical initiatives
• Maintain IT documentation and follow internal IT processes
• Take ownership of issues and provide hands-on technical support

Requirements

• 3-6 years of experience in System Engineering, IT Support, Infrastructure or a related role
• Hands-on experience with Windows, Active Directory and end-user support
• Good exposure to network troubleshooting and general IT infrastructure
• Experience with Microsoft 365 and IT ticketing/service management
• Good communication skills in English and Cantonese
• Hands-on, proactive and willing to learn
• Comfortable working in a small team and handling a broad range of IT responsibilities
• Must be based in Hong Kong with valid local working rights

Domain

Toys & Entertainment / Consumer Products

HardwareGood Communication SkillsEntertainmentCantoneseConnectivitySupportMicrosoft 365AccessOperationsOwnershipSwitchesOnboardingActive DirectoryInfrastructureTechnical SupportCommunication SkillsVendorsTroubleshootingWindowsSoftwareDocumentationEngineeringEnglishCommunicationManagement