Supervisor - Amber

Mandarin Oriental The Landmark, Hong Kong; Hong Kong; On-site; HKD 328,000 - 329,000; Full time

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking a Supervisor to join our F&B Service team. Based at the Mandarin Oriental The Landmark, Hong Kong within F&B Division, the Supervisor will oversee day-to-day restaurant operations, drive training for service consistency, and report to the Restaurant Manager.

Ideally you have 4 years of F&B or hotel experience, preferably with French fine dining or Michelin-starred restaurants, and you are fluent in Cantonese and English with Mandarin as an

Qualifications

• 4 years’ experience in F&B or hotel industry.
• Experience in French fine dining or Michelin-starred restaurants is preferred.
• Diploma or equivalent education required.

Responsibilities

• Supervise the assigned restaurant section to ensure smooth operation.
• Present and explain menu items to guests and make recommendations.
• Lead training efforts to maintain service standards and consistency.
• Facilitate feedback from guests and staff to improve communication with management.
• Ensure high levels of customer satisfaction by attentively addressing guest needs throughout the dining experience.

Skills

Cantonese

English

Interpersonal skills

Teamwork

Education

Diploma or equivalent

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for a Supervisorto join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental The Landmark, Hong Kong within F&B Division in Hong Kong, the Supervisor is responsible for supervising the day-to-day restaurant operation encompassing business level projection and promotional activities. Initiate training to enhance the consistency in service and standards. The Supervisor reports to the Restaurant Manager.

As Supervisor, you will be responsible for the following duties:

• Be in charge of the assigned section to ensure smooth operation
• Present and explain menu items to guests as well as making recommendations in a professional manner
• Take training responsibilities; encourage teamwork and act as role model
• Actively take part to provide feedbacks from guests and colleagues, helping the efficient communication between junior staff and management
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience

As Supervisor, we expect from you:

• With 4 years’ experience in F&B or hotel industry
• Experience in French fine dining or Michelin-starred restaurants is preferred
• Passionate about delivering an exceptional F&B service
• Pleasant, presentable, service -oriented and good supervision skills
• A team player with strong communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage

More Job Information

Salary

• 29400 - 29499 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 中環

Employment Term

• 全職

Employment Term

• 長期

Education

• 文憑或相等程度