Studio Operations & Guest Experience Lead

ASAP HK; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Benefits offered by this job

Complimentary full studio access

Exposure to startup leadership

Energetic, respectful work environment

Job summary

ASAP HK in Central Hong Kong seeks a warm, articulate Studio Operations & Guest Experience Lead to hold down the floor and embody our brand values.

You will guide first-time guests through contrast protocols with calm authority, manage floor turnover with efficiency, and maintain impeccable spaces. This role offers direct exposure to startup leadership in a high-energy wellness environment.

Qualifications

• Fluent in spoken and written English; Cantonese or Mandarin is a strong advantage.
• Based in Hong Kong with flexibility for rotating shifts including early mornings.
• Genuine passion for wellness and ability to connect with diverse guests.

Responsibilities

• Welcome guests with warmth and guide first-time clients through contrast therapy protocols.
• Maintain pristine studio spaces and ensure seamless reset of facilities all day.
• Manage shift stock levels for linens, apparel, and hydration products.
• Oversee front-of-house POS transactions and appointment flow with accuracy.
• Provide thoughtful insights during team meetings to improve guest journeys.
• Represent the brand values and deliver high-level hospitality at all times.

Skills

Hospitality

Communication

Emotional intelligence

Attention to detail

POS transactions

Guest relations

Tools

POS system

Job description

ASAP is Hong Kong’s premier contrast therapy sanctuary in Central. Built as a refuge for high performing professionals, athletes, and teams, ASAP pairs traditional Finnish saunas with precision ice baths to cultivate mental clarity, physical resilience, and authentic human connection.

We view contrast therapy as an essential lifestyle practice rather than a casual amenity. Designed for seamless urban routines, our space provides complimentary swimwear, plush towels, premium grooming amenities, and curated hydration. Beyond individual wellness, we work closely with leading corporate firms, law practices, and athletic clubs to deliver private studio buyouts and corporate health programs. We are a founder led team driven by operational precision, exceptional hospitality, and a deep commitment to the health of our community.

The Role & Mindset

We are looking for an articulate, warm, and grounded Studio Operations & Guest Experience Lead to hold down our floor and represent our brand values.

This is not a passive desk attendant role. You are the conductor of the studio environment. You will set the tone from the moment a guest steps off the street, guiding first time dippers through contrast protocols with calm authority, managing floor turnover with military efficiency, and holding space for genuine, high level hospitality.

Key Responsibilities

• Grounded Hospitality & Onboarding: Welcome guests with warmth, empathy, and intuitive presence while guiding first time clients through contrast therapy science, safety protocols, and studio etiquette with poise.
• Genuine Connection & Community: Cultivate long term genuine relationships with guests by listening to their routines, understanding their recovery goals, and building authentic, lasting trust as a valued part of our studio community.
• Operational Rigor & Facility Standards: Take complete personal ownership of studio presentation by ensuring saunas, ice tubs, vanity stations, and lounge areas remain immaculate and perfectly reset throughout the day.
• Amenities & Inventory Stewardship: Monitor and manage shift stock levels for plush linens, apparel, grooming amenities, and hydration products to ensure zero service interruptions.
• POS & Floor Coordination: Manage front of house point of sale transactions and appointment flow with seamless detail.
• Thought Partnership: Contribute active floor observations and operational insights during team syncs to refine guest journeys and studio productivity.

Who We Are Looking For

• Genuine Passion for Wellness: You personally practice or hold a deep belief in physical health, recovery, mindfulness, or contrast therapy. You do not just script read wellness, you live it.
• Emotional Maturity & Composure: You possess natural presence and emotional intelligence, easily building professional rapport with C suite executives, legal partners, founders, and elite athletes.
• Uncompromising Standards: You take quiet pride in clean spaces, punctuality, and operational order. You see a towel out of place or a tub needing attention and fix it before anyone asks.
• Communication & Presence: Fluent in spoken and written English, while Cantonese or Mandarin proficiency is a strong advantage.
• Agility & Availability: Based in Hong Kong with the flexibility to work rotating shifts, including early mornings starting from 6:40 AM, late evenings, weekends, and public holidays.

What We Offer

• Complimentary full studio access to saunas and cold plunges.
• Direct working exposure to startup founders and business leadership.
• A healthy, high energy, and respectful work environment.