Operations Associate / Guest Experience Host (Part-Time/Full-Time)

ASAP; Hong Kong Island; On-site; HKD 212,000 - 301,000; Full time

Job summary

ASAP is a wellness studio in Central, HK, seeking an Operations Associate / Guest Experience Host to ensure exceptional service and smooth operations. You will welcome members, guide them through sauna and plunge protocols, and help create a warm, safe environment.

Responsibilities include maintaining the space, overseeing inventory, coordinating events, and ensuring compliance with health and safety regulations in a fast-paced wellness setting.

Qualifications

• 2+ years in hospitality or wellness operations.
• Fluent in English; Cantonese/Mandarin a plus.

Responsibilities

• Onboard customers and guide safe sauna and plunge usage.
• Maintain spotless facilities and manage supplies.

Skills

Customer service

Communication

Tech-savvy

Hospitality ops

Tools

Booking app

Job description

Operations Associate / Guest Experience Host (Part-Time/Full-Time)

ASAP (Alternate Sauna And Plunge) is a contrast therapy studio in Central, HK, catering to urban professionals seeking efficient recovery as well as shared experiences. Featuring a large format sauna and individual cold plunge, our space is designed to optimize on wellness, experience, and connection.

We’re seeking Operations Associate / Guest Experience Host to ensure buttery smooth operations and a five star customer experience at all times.

Key Responsibilities:

Onboard Customers & Steward Safe Practices: Welcome new members with warmth, guiding them through safe sauna and plunge protocols to make every session invigorating and secure.

Facility and Inventory Oversight: Maintain our spotless space and stock levels, handling maintenance and supplies so everything's primed for peak performance.

Set a High Bar: Uphold our gold-standard service, relentlessly pursuing that 5-star customer experience with thoughtful touches and zero compromises.

Event Coordination: Plan and pull off workshops, music socials, and community events that blend wellness with fun, fostering those real connections we love.

Compliance and Workflow Optimization: Stay on top of Hong Kong's health, safety, and hygiene regs while tweaking processes for smoother, smarter operations.

Who You Are:

Obsessed with delivering 5-star experiences, always going the extra mile to make members feel revitalized and valued.

The best communicator in the room; clear, engaging, and that friend everyone turns to for spot-on advice.

Supportive and approachable, ready to be a reliable buddy to your team and guests, with a great smile that sets the welcoming tone.

Tech-proficient and adaptable, comfortable with our app-based bookings and smart systems in a fast-paced wellness world.

Bringing 2+ years in hospitality or wellness ops, plus solid knowledge of sauna and contrast therapy to hit the ground running.

Fluent in English; bonus points for Cantonese/Mandarin or other languages to connect with our diverse crowd.

Deeply committed to our brand values; accessibility, authenticity, belonging, and resilience with the passion to empower others in their wellness journeys.

If you're ready to contribute to a space where wellness meets connection,

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?

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