Studio Operations Lead — Front of House & Growth Path

The Art of XYZ Limited; Hong Kong; On-site; HKD 480,000 - 860,000; Full time

Job summary

You will work closely with the COO to translate XYZ's vision into daily operations, lead the Front of House team, and ensure the Central studio runs smoothly and with intention. This role is about creating structure, consistency, and a high standard across the studio.

Every detail matters, from how the space looks to how each part of the day flows. The right person enjoys building systems, supporting people, and taking ownership of both client experience and business performance.

Qualifications

• 2–3+ years' experience in studio, hospitality, wellness, retail, or similar operations.
• Ability to build and maintain SOPs and operational rigor.
• Strong leadership with the ability to own outcomes and drive performance.
• Comfortable balancing people leadership, operational detail, and client experience.

Responsibilities

• Own daily studio flow, scheduling, staffing coverage, and opening/closing procedures.
• Evolve, document, and maintain SOPs and systems for how the studio operates.
• Oversee inventory, retail, and vendor coordination.
• Maintain a clean, organized, and impeccably presented studio environment at all times.
• Oversee facilities and equipment upkeep, including lighting, microphones, cycling shoes, bikes, and other studio equipment.
• Coordinate contractors, repairs, preventative maintenance, building management, and external service providers.
• Take ownership of operational issues as they arise and ensure they are followed through to resolution.
• Deliver a consistent, professional, and high-quality experience for every XYZ client.
• Lead and manage the Front of House team, including scheduling, recruitment, onboarding, and day-to-day performance.
• Drive Front of House sales performance, including membership sales, lead follow-up, conversion, and retention.

Skills

Operations leadership

Staff management

Front of House experience

Attention to detail

Tools

SOP documentation

Job description

You will work closely with the COO to translate XYZ's vision into daily operations, lead the Front of House team, and ensure the Central studio runs smoothly and with intention. This role is about creating structure, consistency, and a high standard across the studio.

Every detail matters, from how the space looks to how each part of the day flows. The right person enjoys building systems, supporting people, and taking ownership of both client experience and business performance.