Education Center Operations & Community Lead

preface; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Benefits offered by this job

Health insurance and wellness benefits

Complimentary food & beverage at Prefe

Tech knowledge upskilling

Global exposure

Career development opportunities

Meaningful work – future of education

Premium working locations

Casual work attire

Job summary

Preface is seeking an Education Center Operations Manager / Business Location Manager in Hong Kong to lead student and parent engagement, support teachers and classroom readiness, foster community growth, and ensure smooth daily operations at our learning centers.

You will play a pivotal role in delivering exceptional experiences and driving enrolments through active event planning and relationship building.

Qualifications

• 5+ years of experience in customer service/facing, hotel, members club or education centre
• Self-starter who thrives in a fast-paced, high-growth environment with builder mindset
• Strong communicator with excellent interpersonal skills
• Sales and relationship building skills
• Detail-oriented and proactive in solving problems
• Passionate about education and community building
• Able to multitask and manage classroom operations efficiently
• Fluent in English and Cantonese (spoken and written)

Responsibilities

• Student & Parent Engagement: Greet families warmly and maintain an organised learning space; Serve as the primary contact for learning progress, class discussions, and course recommendations; Assist parents with the customer portal, schedules, and progress updates.
• Teacher Support & Classroom Readiness: Coordinate substitute teachers and ensure class materials are prepared; Monitor teacher dress code and enforce Preface lanyard use; Support pre-class setup, including tech checks and classroom readiness.
• Community Building & Sales Growth: Maintain clear communication via WhatsApp, phone, email, and in-person; Promote courses, promotions, and events to boost enrolments; Organise on-site events like experience days and parent workshops; Drive retention through referrals and student success highlights.
• Operational Excellence: Manage schedules, attendance, and front desk inquiries; Support company-wide events and analyze attendance trends; Uphold Preface brand standards and keep marketing materials updated.

Job description

Preface is seeking an Education Center Operations Manager / Business Location Manager in Hong Kong to lead student and parent engagement, support teachers and classroom readiness, foster community growth, and ensure smooth daily operations at our learning centers.

You will play a pivotal role in delivering exceptional experiences and driving enrolments through active event planning and relationship building.