Strategic Transformation Lead, Commercial Growth

Mandarin Oriental; Hong Kong; On-site; HKD 1,200,000 - 1,650,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group is seeking a Senior Manager, Commercial Strategy & Transformation, to join the Commercial Strategy team in Hong Kong. The role drives structured execution of transformation initiatives, translating strategic direction into concrete workstreams, plans and actions with limited supervision.

You will coordinate deliverables, manage governance, and prepare senior-level materials for decision-making while ensuring high-quality outputs across cross-functional teams in a

Qualifications

• Bachelor’s degree in Business, Strategy, Finance, Economics, Hospitality Management, Commercial Management or a related field; MBA or relevant postgraduate qualification desirable.
• Typically 7-10 years of experience in strategy, consulting, transformation, commercial planning, business performance, project management or commercial operations.
• Experience supporting senior leaders in ambiguous, fast-moving environments where strategic concepts must be translated into practical deliverables.
• Experience managing cross-functional projects, governance materials, stakeholder inputs, analysts / coordinators or external consultant support.
• Hospitality, travel, luxury, consumer, multi-market B2C / B2B or global commercial environment experience preferred.
• Skills and capabilities: Strong initiative, ownership mindset and ability to operate in ambiguity with limited direction.
• Strong structured problem-solving skills and ability to turn early-stage concepts into clear workplans, outputs and completed deliverables.
• Strong project management discipline, including planning, milestone tracking, risk management, governance, escalation and benefits tracking.
• Excellent written and verbal communication skills, with the ability to prepare concise, senior-level recommendations and materials.
• Advanced PowerPoint, Excel and Word skills; experience with dashboards, performance reporting, project management tools or BI platforms desirable.
• High attention to detail, sound judgement, resilience, discretion and commitment to output quality.

Responsibilities

• Translate the Transformation Lead’s direction, ideas and priorities into structured workstreams, project plans, deliverables and follow-up actions.
• Take ambiguous concepts and independently clarify objectives, required outputs, stakeholders, timelines and next steps.
• Prepare draft recommendations, decision papers, project materials, executive summaries and implementation plans for Transformation Lead review.
• Progress delegated work to completion or near-completion before escalation, with clear options and recommendations where decisions are required.
• Support definition and delivery of group-wide commercial strategy priorities, roadmaps and transformation initiatives.
• Convert strategic priorities into clear workstream plans, task lists, milestones, deliverables, success measures and governance requirements.
• Support projects across sales effectiveness, channel strategy, commercial governance, Sales & Marketing budget governance, property guidance, operating model improvement and reporting.
• Develop business cases, analysis, recommendations and implementation materials to support prioritisation and decision-making.

Skills

Strategic thinking

Project management

Stakeholder management

Advanced PPT/Excel/Word

Ambiguity tolerance

Education

Bachelor's degree in Business

MBA desirable

Tools

PowerPoint

Excel

Word

Job description

Mandarin Oriental Hotel Group is seeking a Senior Manager, Commercial Strategy & Transformation, to join the Commercial Strategy team in Hong Kong. The role drives structured execution of transformation initiatives, translating strategic direction into concrete workstreams, plans and actions with limited supervision.

You will coordinate deliverables, manage governance, and prepare senior-level materials for decision-making while ensuring high-quality outputs across cross-functional teams in a