Senior Manager, Commercial Planning

Mandarin Oriental; Hong Kong; On-site; HKD 1,200,000 - 1,650,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group is seeking a Senior Manager, Commercial Strategy & Transformation, to join the Commercial Strategy team in Hong Kong. The role drives structured execution of transformation initiatives, translating strategic direction into concrete workstreams, plans and actions with limited supervision.

You will coordinate deliverables, manage governance, and prepare senior-level materials for decision-making while ensuring high-quality outputs across cross-functional teams in a

Qualifications

• Bachelor’s degree in Business, Strategy, Finance, Economics, Hospitality Management, Commercial Management or a related field; MBA or relevant postgraduate qualification desirable.
• Typically 7-10 years of experience in strategy, consulting, transformation, commercial planning, business performance, project management or commercial operations.
• Experience supporting senior leaders in ambiguous, fast-moving environments where strategic concepts must be translated into practical deliverables.
• Experience managing cross-functional projects, governance materials, stakeholder inputs, analysts / coordinators or external consultant support.
• Hospitality, travel, luxury, consumer, multi-market B2C / B2B or global commercial environment experience preferred.
• Skills and capabilities: Strong initiative, ownership mindset and ability to operate in ambiguity with limited direction.
• Strong structured problem-solving skills and ability to turn early-stage concepts into clear workplans, outputs and completed deliverables.
• Strong project management discipline, including planning, milestone tracking, risk management, governance, escalation and benefits tracking.
• Excellent written and verbal communication skills, with the ability to prepare concise, senior-level recommendations and materials.
• Advanced PowerPoint, Excel and Word skills; experience with dashboards, performance reporting, project management tools or BI platforms desirable.
• High attention to detail, sound judgement, resilience, discretion and commitment to output quality.

Responsibilities

• Translate the Transformation Lead’s direction, ideas and priorities into structured workstreams, project plans, deliverables and follow-up actions.
• Take ambiguous concepts and independently clarify objectives, required outputs, stakeholders, timelines and next steps.
• Prepare draft recommendations, decision papers, project materials, executive summaries and implementation plans for Transformation Lead review.
• Progress delegated work to completion or near-completion before escalation, with clear options and recommendations where decisions are required.
• Support definition and delivery of group-wide commercial strategy priorities, roadmaps and transformation initiatives.
• Convert strategic priorities into clear workstream plans, task lists, milestones, deliverables, success measures and governance requirements.
• Support projects across sales effectiveness, channel strategy, commercial governance, Sales & Marketing budget governance, property guidance, operating model improvement and reporting.
• Develop business cases, analysis, recommendations and implementation materials to support prioritisation and decision-making.

Skills

Strategic thinking

Project management

Stakeholder management

Advanced PPT/Excel/Word

Ambiguity tolerance

Education

Bachelor's degree in Business

MBA desirable

Tools

PowerPoint

Excel

Word

Job description

Mandarin Oriental Hotel Group is looking for a Senior Manager, Commercial Strategy & Transformation to join our Commercial Strategy team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Based in our Hong Kong Corporate Office, we are seeking a Senior Manager, Commercial Strategy & Transformation to act as the primary execution partner to the Transformation Lead, translating strategic and transformation direction into practical workstreams, project plans, deliverables and follow-through actions.

About The Job

The role brings structure, momentum and quality control to the Commercial Strategy and Transformation agenda, helping move concepts from idea stage to completion or near-completion. This position is expected to operate effectively in ambiguity, take initiative, clarify the work required and drive delegated priorities forward with limited day-to-day supervision.

The Senior Manager will coordinate the broader Commercial Strategy and Transformation team’s workplan, track actions and deadlines, prepare high-quality materials and ensure tasks delegated by the Transformation Lead are delivered on time and to a high standard.

The role supports all major elements of the Transformation Lead JD, including commercial strategy development, initiative management, stakeholder engagement, governance, reporting, change management, Sales & Marketing budget governance and cross-functional project execution.

As Senior Manager, Commercial Strategy & Transformation, you will be responsible for the following duties:

Execution partner to the Transformation Lead

• Translate the Transformation Lead’s direction, ideas and priorities into structured workstreams, project plans, deliverables and follow-up actions.
• Take ambiguous concepts and independently clarify objectives, required outputs, stakeholders, timelines and next steps.
• Prepare draft recommendations, decision papers, project materials, executive summaries and implementation plans for Transformation Lead review.
• Progress delegated work to completion or near-completion before escalation, with clear options and recommendations where decisions are required.

Commercial strategy and transformation support

• Support definition and delivery of group-wide commercial strategy priorities, roadmaps and transformation initiatives.
• Convert strategic priorities into clear workstream plans, task lists, milestones, deliverables, success measures and governance requirements.
• Support projects across sales effectiveness, channel strategy, commercial governance, Sales & Marketing budget governance, property guidance, operating model improvement and reporting.
• Develop business cases, analysis, recommendations and implementation materials to support prioritisation and decision-making.

Project management and delivery discipline

• Manage assigned project plans, milestone trackers, action logs, risk registers, dependency maps, decision records and benefits tracking.
• Coordinate inputs from initiative owners, Commercial Strategy team members, stakeholders and external partners to keep work moving.
• Ensure delegated deliverables are completed on time, accurately and to a high degree of quality.
• Identify barriers to progress and propose practical solutions or escalation points to the Transformation Lead.

Team coordination and workflow management

• Coordinate the broader Commercial Strategy and Transformation team’s day-to-day workflow, priorities, meeting cadence and deliverable tracker.
• Translate Transformation Lead priorities into team assignments, timelines, expected outputs and follow-up actions.
• Maintain visibility of project status, upcoming deadlines, risks and dependencies across the commercial strategy workplan.
• Provide day-to-day guidance and coordination to analysts, coordinators, project contributors or external support resources where relevan

Governance, reporting and stakeholder engagement

• Support preparation of materials for the CCO, Commercial Leadership Team, ExCo, Board, Steering Committee and other governance forums.
• Prepare concise updates on progress, risks, decisions required, benefits and next steps for senior stakeholders.
• Act as a liaison between the Transformation Lead, initiative owners, workstream teams and cross-functional stakeholders to ensure alignment and follow-through.
• Maintain high-quality documentation, repositories, governance calendars, action logs and decision records.

Analysis, problem solving and high-quality outputs

• Conduct commercial, financial, operational and stakeholder analysis to support strategy definition and project decisions.
• Synthesize complex inputs into clear insights, implications, recommendations and action plans for leadership audiences.
• Create high-quality PowerPoint, Word and Excel deliverables that support decision-making, governance and implementation.
• Apply strong quality control to materials before review or circulation.

Change management and adoption support

• Support change plans for commercial transformation initiatives, including stakeholder mapping, communication plans, adoption measures and implementation support.
• Identify where new ways of working may create friction and propose practical mitigation actions.
• Help embed transformation deliverables into operating rhythms, governance processes, reporting standards, playbooks or SOPs where required

Financial measures

• Contribution to Group EBITDA and Group Management EBITDA through support for prioritised commercial transformation initiatives.
• Revenue uplift, cost efficiency, productivity improvement, budget discipline or ROI outcomes linked to assigned workstreams and business cases.
• Delivery of assigned transformation benefits against agreed objectives, assumptions, milestones and performance measures.
• Improved visibility of initiative impact, risks, dependencies and investment value across assigned workstreams.

Non-financial measures

• Quality, timeliness and completeness of delegated workstreams, project deliverables, governance materials and executive-ready outputs.
• Successful translation of Transformation Lead direction into actionable plans, aligned workstreams and completed deliverables.
• Improved execution discipline, accountability, prioritisation and operating rhythm across assigned workstreams and team activities.
• Stakeholder satisfaction with strategic support, project management, analysis, communication, follow-through and output quality.
• Adoption of new commercial processes, governance standards, tools, reporting mechanisms and ways of working.

As Senior Manager, Commercial Planning, We Expect From You

• Bachelor’s degree in Business, Strategy, Finance, Economics, Hospitality Management, Commercial Management or a related field; MBA or relevant postgraduate qualification desirable.
• Typically 7-10 years of experience in strategy, consulting, transformation, commercial planning, business performance, project management or commercial operations.
• Experience supporting senior leaders in ambiguous, fast-moving environments where strategic concepts must be translated into practical deliverables.
• Experience managing cross-functional projects, governance materials, stakeholder inputs, analysts / coordinators or external consultant support.
• Hospitality, travel, luxury, consumer, multi-market B2C / B2B or global commercial environment experience preferred. Skills and capabilities
• Strong initiative, ownership mindset and ability to operate in ambiguity with limited direction.
• Strong structured problem-solving skills and ability to turn early-stage concepts into clear workplans, outputs and completed deliverables.
• Strong project management discipline, including planning, milestone tracking, risk management, governance, escalation and benefits tracking.
• Excellent written and verbal communication skills, with the ability to prepare concise, senior-level recommendations and materials.
• Advanced PowerPoint, Excel and Word skills; experience with dashboards, performance reporting, project management tools or BI platforms desirable.
• High attention to detail, sound judgement, resilience, discretion and commitment to output quality.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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