Strategic Client Success Manager (Professional Solutions)

Omni Group Asia Limited; Hong Kong Island; On-site; HKD 360,000 - 540,000; Full time

Job summary

Omni Group Asia Limited is seeking a Client Success Manager (Professional Solutions) to manage a portfolio of client accounts and serve as the primary contact. You will drive renewals, retention, and growth while building strong relationships with key decision-makers.

This role requires 3–5 years in account management or related fields, with a proven track record in client retention and account expansion. English and Cantonese fluency is essential, Mandarin a plus, and occasional travel may be

Qualifications

• 3–5 years of experience in account management, business development, or a related client-facing role.
• Proven track record in client retention, account growth, and relationship management.
• Experience in B2B sales or consultative solution selling is preferred.
• Strong interpersonal, influencing, and negotiation skills.
• Excellent planning, organisation, and time management abilities.
• Fluent in English and Cantonese; Mandarin is a plus.
• Willingness to travel occasionally, if required.

Responsibilities

• Manage a portfolio of assigned client accounts and act as the main point of contact.
• Achieve account renewal, retention, and growth targets.
• Build and maintain strong relationships with key client stakeholders and decision-makers.
• Lead ongoing client engagement to drive usage, satisfaction, and long‑term partnership value.
• Identify opportunities for account expansion through up‑selling and cross‑selling.
• Conduct regular account reviews to demonstrate value and support client retention.
• Address client concerns and coordinate with internal teams to resolve issues effectively.
• Monitor service delivery and ensure client expectations are met.
• Develop account plans and engagement strategies to support growth.
• Maintain a healthy pipeline of opportunities and update CRM records accurately.
• Stay informed on market trends and client needs to identify new business opportunities.
• Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Skills

Account management

Client retention

Relationship management

Negotiation

Business development

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Office

Job description

Omni Group Asia Limited is seeking a Client Success Manager (Professional Solutions) to manage a portfolio of client accounts and serve as the primary contact. You will drive renewals, retention, and growth while building strong relationships with key decision-makers.

This role requires 3–5 years in account management or related fields, with a proven track record in client retention and account expansion. English and Cantonese fluency is essential, Mandarin a plus, and occasional travel may be