Strategic Account Success Partner

Lime Communication Limited; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Lime Communication Limited in Hong Kong is seeking a proactive Client Success Manager to manage strategic accounts and ensure high customer satisfaction and retention. You will act as the trusted advisor, coordinating cross-functionally to deliver seamless service implementations and ongoing value.

You will identify client needs, translate them into effective solutions, and present progress and outcomes with clarity.

Qualifications

• Excellent communication and interpersonal skills with the ability to build rapport with clients at all levels.
• Demonstrated ability to identify client needs and translate them into effective solutions.
• Strong organisational skills with the ability to manage multiple accounts simultaneously.
• Ability to work both independently and collaboratively within a team environment.
• Excellent presentation and written communication skills.

Responsibilities

• Managing and nurturing relationships with assigned accounts to ensure high levels of customer satisfaction and retention.
• Collaborating with internal teams, including product and delivery, to ensure seamless service implementation and customer success.
• Excellent communication and interpersonal skills with the ability to build rapport with clients at all levels.
• Demonstrated ability to identify client needs and translate them into effective solutions.
• Strong organisational skills with the ability to manage multiple accounts simultaneously.
• Ability to work both independently and collaboratively within a team environment.
• Excellent presentation and written communication skills.

Skills

Communication

Interpersonal skills

Rapport building

Needs assessment

Solution mapping

Organization

Teamwork

Presentation skills

Written communication

Job description

Lime Communication Limited in Hong Kong is seeking a proactive Client Success Manager to manage strategic accounts and ensure high customer satisfaction and retention. You will act as the trusted advisor, coordinating cross-functionally to deliver seamless service implementations and ongoing value.

You will identify client needs, translate them into effective solutions, and present progress and outcomes with clarity.