Strategic Customer Success Lead - Hybrid (HK)

MongoDB Inc.; Hong Kong; Hybrid; HKD 800,000 - 1,200,000; Full time

Job summary

MongoDB in Hong Kong is seeking a Senior Customer Success Manager who thrives in ambiguity and can own a portfolio autonomously while keeping a customer-centric focus. You will act as the main contact for end users, guiding strategy, coordinating across Sales, Professional Services and Solutions Architects, and leading the account team to deliver measurable value.

The role emphasizes advocacy for customers, technical curiosity about databases, and a proven ability to drive renewal and growth.

Qualifications

• 7+ years experience in customer-centric roles such as Customer Success, Account Management or Client Services.
• Advocate for customers and act as an extension of the customer team within MongoDB.
• Aptitude for technology; curiosity about MongoDB and databases.

Responsibilities

• Serve as the main point of contact for MongoDB end users, leveraging technical and account management skills.
• Lead the account team across Sales, Professional Services, Solutions Architects, etc.
• Develop and execute strategic account plans to mitigate risk and drive growth over multiple quarters.
• Conduct executive business reviews with C-suite and other senior leaders to align on objectives and mutual success plans.

Skills

Customer Success

Account Management

Client Services

Technical curiosity

Autonomy

Cross-functional leadership

Tools

Gainsight

Salesforce

Job description

MongoDB in Hong Kong is seeking a Senior Customer Success Manager who thrives in ambiguity and can own a portfolio autonomously while keeping a customer-centric focus. You will act as the main contact for end users, guiding strategy, coordinating across Sales, Professional Services and Solutions Architects, and leading the account team to deliver measurable value.

The role emphasizes advocacy for customers, technical curiosity about databases, and a proven ability to drive renewal and growth.