Strategic Crypto Key Account Manager

Bitget Limited; Hong Kong; On-site; HKD 420,000 - 780,000; Full time

Benefits offered by this job

Competitive salary

Global team (50+ countries)

Job summary

Bitget Limited in Hong Kong is seeking a Client Relationship Manager to support top-tier institutional clients and manage end-to-end account activities. You will provide professional, 1-on-1 support, explore client needs, and identify new collaboration opportunities to expand trading share.

The role requires bilingual Chinese/English communication, financial/ trading insight, and a collaborative mindset to resolve issues and deliver value across a global client base.

Qualifications

• Bachelor’s degree or higher, preferably in finance, CS or related fields.
• Experience with institutional clients on trading platforms/exchanges is preferred.
• Candidates with a technical background or exchange API experience are welcome.

Responsibilities

• Deep client relationship management and value enhancement with top-tier clients.
• Maintain and manage Telegram groups; address business and technical issues.
• Set up and maintain client accounts (fees, rate limits, VIP channels).
• Handle daily client inquiries (account issues, data queries, product consultations).
• Broadcast important platform updates and event calendars to clients.
• Resolve client complaints and ensure high service quality.

Skills

Bilingual Chinese/English

Client relationship management

Account management

Customer service mindset

Problem-solving

Communication skills

Teamwork

Finance/trading knowledge

Education

Bachelor’s degree or higher

Finance or CS background

Tools

Exchange APIs

Job description

Bitget Limited in Hong Kong is seeking a Client Relationship Manager to support top-tier institutional clients and manage end-to-end account activities. You will provide professional, 1-on-1 support, explore client needs, and identify new collaboration opportunities to expand trading share.

The role requires bilingual Chinese/English communication, financial/ trading insight, and a collaborative mindset to resolve issues and deliver value across a global client base.