Key Account Manager

Bitget; Hong Kong; On-site; HKD 420,000 - 780,000; Full time

Benefits offered by this job

Competitive salary

Global team (50+ countries)

Job summary

Bitget Limited in Hong Kong is seeking a Client Relationship Manager to support top-tier institutional clients and manage end-to-end account activities. You will provide professional, 1-on-1 support, explore client needs, and identify new collaboration opportunities to expand trading share.

The role requires bilingual Chinese/English communication, financial/ trading insight, and a collaborative mindset to resolve issues and deliver value across a global client base.

Qualifications

• Bachelor’s degree or higher, preferably in finance, CS or related fields.
• Experience with institutional clients on trading platforms/exchanges is preferred.
• Candidates with a technical background or exchange API experience are welcome.

Responsibilities

• Deep client relationship management and value enhancement with top-tier clients.
• Maintain and manage Telegram groups; address business and technical issues.
• Set up and maintain client accounts (fees, rate limits, VIP channels).
• Handle daily client inquiries (account issues, data queries, product consultations).
• Broadcast important platform updates and event calendars to clients.
• Resolve client complaints and ensure high service quality.

Skills

Bilingual Chinese/English

Client relationship management

Account management

Customer service mindset

Problem-solving

Communication skills

Teamwork

Finance/trading knowledge

Education

Bachelor’s degree or higher

Finance or CS background

Tools

Exchange APIs

Job description

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• Deep Client Relationship Management & Value Enhancement
• Maintain strong relationships with key (top-tier) clients, provide 1-on-1 professional support, deeply explore client needs, and continuously identify new collaboration opportunities based on existing partnerships to expand cooperation scope and increase client trading share.
• SME Client Maintenance
• Manage and maintain all Telegram groups daily, and handle clients’ business and technical issues on a routine basis.
• Account Management
• Set up and maintain client accounts, including fee rates, rate limits, VIP channels, etc.
• Client Inquiries
• Handle daily client inquiries, including account issues, trading data queries, product consultations, and platform event inquiries, while keeping clients updated with the platform’s event calendar.
• Daily Notifications
• Communicate important updates to clients in a timely manner, such as policy changes and API upgrades, ensuring clients stay informed about the latest platform developments.
• Effectively resolve client complaints.

What you'll need

• Proficiency in both Chinese and English, with strong written and verbal communication skills.
• Familiarity with the needs of institutional clients on trading platforms/exchanges.
• Strong customer service mindset, problem-solving skills, and communication abilities; capable of delivering both emotional value and business value, and quickly identifying and meeting client needs.
• Basic understanding of finance, trading, or related fields, with the ability to provide professional advice and support to clients.
• Candidates with a technical background or experience using exchange APIs are preferred.
• Strong team spirit, able to collaborate closely with team members to solve client issues.
• Excellent communication skills, able to build effective communication channels with clients from diverse backgrounds and ensure accurate information delivery.
• Bachelor’s degree or above (any major), with preference given to backgrounds in finance, computer science, or related fields.
• Relevant experience in customer service or technical support is preferred, but candidates with strong potential and willingness to learn are also welcome.
• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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