Client Services Manager

Radley James; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Radley James in Hong Kong is seeking a Client Services Manager to join its growing APAC team. You will manage client relationships, oversee onboarding, and coordinate with counterparties to resolve operational issues and deliver a seamless client experience.

The role offers exposure to institutional clients and global markets, with a fast-paced environment that rewards proactive problem-solving and strong communication.

Qualifications

• 4+ years of experience in client services, trading operations, prime brokerage, clearing or fintech.
• Knowledge of digital assets, FX, equity derivatives, fixed income or futures.
• Familiarity with Python, SQL, VBA or Jira is advantageous.
• Strong client-facing, communication and problem-solving skills.
• Proactive, adaptable and comfortable working in a fast-paced environment.

Responsibilities

• Manage client relationships and resolve day-to-day operational issues.
• Coordinate client onboarding, trading connectivity and system integrations.
• Investigate trade and position breaks, facilitate collateral movements and maintain operational controls.
• Monitor counterparty limits and margin exposures, escalating issues where necessary.
• Support automation, reporting and process improvement initiatives.

Skills

Client relations

Communication

Problem solving

Fast-paced work

Tools

Python

SQL

VBA

Jira

Job description

About the Company

A leading global digital asset prime brokerage serving institutional clients, including hedge funds and crypto firms. Founded by former Citadel executives and acquired by a major blockchain and payments company for $1.25 billion, the business is expanding rapidly across APAC and globally.

The Role

The firm is seeking a Client Services Manager to join its growing Hong Kong team. You will manage client relationships, oversee onboarding and coordinate with counterparties and internal teams to resolve operational issues and deliver a seamless client experience.

Key Responsibilities

• Manage client relationships and resolve day-to-day operational issues.
• Coordinate client onboarding, trading connectivity and system integrations.
• Investigate trade and position breaks, facilitate collateral movements and maintain operational controls.
• Monitor counterparty limits and margin exposures, escalating issues where necessary.
• Support automation, reporting and process improvement initiatives.

Requirements

• 4+ years of experience in client services, trading operations, prime brokerage, clearing or fintech.
• Knowledge of digital assets, FX, equity derivatives, fixed income or futures.
• Familiarity with Python, SQL, VBA or Jira is advantageous.
• Strong client-facing, communication and problem-solving skills.
• Proactive, adaptable and comfortable working in a fast-paced environment.

The Opportunity

Join a rapidly growing international business at the intersection of traditional finance and digital assets, with exposure to institutional clients and global markets.