Strategic CRM & Payments Partnerships Manager

Mannings; Hong Kong; Presencial; HKD 500.000 - 900.000; Jornada completa

Descripción de la vacante

Mannings, Hong Kong's leading health and beauty chain, seeks a senior marketing professional to lead CRM and loyalty programmes. You will identify partnerships with banks and e-wallet providers, analyse CRM and payment data, and work with marketing to execute campaigns and measure ROI.

Regional market insights for HK, Macau, and Mainland China will guide strategies. Ideal candidates have 8+ years in marketing with FMCG/retail experience, strong analytics, and fluency in English and Chinese; join

Formación

• Bachelor’s degree in Business Administration, Marketing or related disciplines.
• Minimum of 8 years' relevant industry experience at sizeable organization.
• Experience in Marketing and/or FMCG or retail industry is highly preferred.
• Strong analytical skills and ability to digest data for valuable insights.
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams.
• Well-organized, enjoy working in fast paced organization.
• Good command of both written and spoken English and Chinese.

Responsabilidades

• Develop and execute CRM strategies and loyalty programmes that align with the brand's direction and goals.
• Identify and foster strategic partnerships with banks / e-wallet to drive business opportunities and generate excitement among customers.
• Analyse CRM and payment data to generate actionable insights, track key metrics and inform marketing strategies.
• Work closely with the marketing team to leverage CRM and payment partnerships for campaign execution, A/B testing, and ROI measurement, ensuring partnerships enhance user acquisition and retention efforts.
• Stay on top of market trends and customer behaviours in Hong Kong, Macau and Mainland China to shape the busines and better meet the needs of both locals and tourists.
• Collaborate with internal stakeholders and strategic partners to establish clear objectives, KPIs, and targets for promotional campaigns and projects.

Conocimientos

Analytical skills

Communication

Interpersonal skills

Cross-functional collaboration

English and Chinese proficiency

Educación

Bachelor’s degree in Business Administration, Marketing or related disciplines

Herramientas

CRM software

Data analytics

Descripción del empleo

Mannings, Hong Kong's leading health and beauty chain, seeks a senior marketing professional to lead CRM and loyalty programmes. You will identify partnerships with banks and e-wallet providers, analyse CRM and payment data, and work with marketing to execute campaigns and measure ROI.

Regional market insights for HK, Macau, and Mainland China will guide strategies. Ideal candidates have 8+ years in marketing with FMCG/retail experience, strong analytics, and fluency in English and Chinese; join