CRM & Payment Partnership Manager

The Dairy Farm Company, Limited 牛奶有限公司; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Mannings in Hong Kong is seeking a Partnerships Manager to lead CRM strategies and loyalty programmes that align with the brand's direction and goals.

You will identify strategic partnerships with banks and e-wallets, analyse CRM and payment data, and collaborate with marketing to measure ROI.

This role requires strong analytics, fluent English and Chinese, and the ability to thrive in a fast-paced retail environment across HK, Macau and Mainland China.

Qualifications

• Bachelor’s degree in Business Administration, Marketing or related disciplines.
• Minimum of 8 years' relevant industry experience at sizeable organization.
• Experience in Marketing and/or FMCG or retail industry is highly preferred.
• Strong analytical skills and ability to digest data for valuable insights.
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams.
• Well-organized, enjoy working in fast paced organization.
• Good command of both written and spoken English and Chinese.

Responsibilities

• Develop and execute CRM strategies and loyalty programmes aligned with brand direction.
• Identify and foster strategic partnerships with banks / e-wallet to drive business opportunities.
• Analyse CRM and payment data to generate actionable insights and track key metrics.
• Work closely with marketing to leverage CRM and payment partnerships for campaigns, A/B testing, and ROI measurement.
• Stay on top of market trends in Hong Kong, Macau and Mainland China to shape the business.

Skills

Analytical skills

Communication

Interpersonal skills

Cross-functional collaboration

Bilingual English/Chinese

Education

Bachelor’s degree in Business Administration/Marketing

Job description

Work closely with the Yuu team to develop and execute CRM strategies and loyalty programmes that align with the brand's direction and goals.

Identify and foster strategic partnerships with banks / e-wallet to drive business opportunities and generate excitement among customers.

Analyse CRM and payment data to generate actionable insights, track key metrics and inform marketing strategies.

Work closely with the marketing team to leverage CRM and payment partnerships for campaign execution, A/B testing, and ROI measurement, ensuring partnerships enhance user acquisition and retention efforts.

Stay on top of market trends and customer behaviours in Hong Kong, Macau and Mainland China to shape the busines and better meet the needs of both locals and tourists.

Collaborate with internal stakeholders and strategic partners to establish clear objectives, KPIs, and targets for promotional campaigns and projects.

Do you have experience in FMCG/ Retail?

Bachelor’s degree in Business Administration, Marketing or related disciplines

Minimum of 8 years' relevant industry experience at sizeable organization

Experience in Marketing and/or FMCG or retail industry is highly preferred

Strong analytical skills and ability to digest data for valuable insights

Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams

Well-organized, enjoy working in fast paced organization

Good command of both written and spoken English and Chinese

Mannings is the leading health and beauty chain in Hong Kong with over 300 stores, territory-wide. Our trusted reputation is based on Mannings’ commitment to improve customer health and personal care, leading to ten consecutive years of being voted “No. 1 Most Preferred Brand” in Hong Kong. Our culture is open and progressive – simply to achieve the best for our customers both externally and internally. Applications are welcomed from high calibre individuals to join our growing team.

DFI Retail Groupis responsible forensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process isin accordance withall applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our websitehttps://www.dfiretailgroup.com

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Retail & Wholesale More than 10,000 employees

DFI Retail Group (the ‘Group’) is a leading Asian retailer driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”.

At 31 December 2025, the Group and its associates operated over 7,580 outlets across 12 markets, and employed over 79,000 people. The Group had reported revenue of US$8.9 billion.

The Group provides quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, and its associates, operates under a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

DFI Retail Group (the ‘Group’) is a leading Asian retailer driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”.

At 31 December 2025, the Group and its associates operated over 7,580 outlets across 12 markets, and employed over 79,000 people. The Group had reported revenue of US$8.9 billion.

The Group provides quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, and its associates, operates under a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

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What can I earn as a Partnerships Manager