CRM & Payment Partnership Manager

Mannings; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

Mannings, Hong Kong's leading health and beauty chain, seeks a senior marketing professional to lead CRM and loyalty programmes. You will identify partnerships with banks and e-wallet providers, analyse CRM and payment data, and work with marketing to execute campaigns and measure ROI.

Regional market insights for HK, Macau, and Mainland China will guide strategies. Ideal candidates have 8+ years in marketing with FMCG/retail experience, strong analytics, and fluency in English and Chinese; join

Qualifications

• Bachelor’s degree in Business Administration, Marketing or related disciplines.
• Minimum of 8 years' relevant industry experience at sizeable organization.
• Experience in Marketing and/or FMCG or retail industry is highly preferred.
• Strong analytical skills and ability to digest data for valuable insights.
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams.
• Well-organized, enjoy working in fast paced organization.
• Good command of both written and spoken English and Chinese.

Responsibilities

• Develop and execute CRM strategies and loyalty programmes that align with the brand's direction and goals.
• Identify and foster strategic partnerships with banks / e-wallet to drive business opportunities and generate excitement among customers.
• Analyse CRM and payment data to generate actionable insights, track key metrics and inform marketing strategies.
• Work closely with the marketing team to leverage CRM and payment partnerships for campaign execution, A/B testing, and ROI measurement, ensuring partnerships enhance user acquisition and retention efforts.
• Stay on top of market trends and customer behaviours in Hong Kong, Macau and Mainland China to shape the busines and better meet the needs of both locals and tourists.
• Collaborate with internal stakeholders and strategic partners to establish clear objectives, KPIs, and targets for promotional campaigns and projects.

Skills

Analytical skills

Communication

Interpersonal skills

Cross-functional collaboration

English and Chinese proficiency

Education

Bachelor’s degree in Business Administration, Marketing or related disciplines

Tools

CRM software

Data analytics

Job description

Work closely with the Yuu team to develop and execute CRM strategies and loyalty programmes that align with the brand's direction and goals.

Identify and foster strategic partnerships with banks / e-wallet to drive business opportunities and generate excitement among customers.

Analyse CRM and payment data to generate actionable insights, track key metrics and inform marketing strategies.

Work closely with the marketing team to leverage CRM and payment partnerships for campaign execution, A/B testing, and ROI measurement, ensuring partnerships enhance user acquisition and retention efforts.

Stay on top of market trends and customer behaviours in Hong Kong, Macau and Mainland China to shape the busines and better meet the needs of both locals and tourists.

Collaborate with internal stakeholders and strategic partners to establish clear objectives, KPIs, and targets for promotional campaigns and projects.

Do you have experience in FMCG/ Retail?

Bachelor’s degree in Business Administration, Marketing or related disciplines

Minimum of 8 years' relevant industry experience at sizeable organization

Experience in Marketing and/or FMCG or retail industry is highly preferred

Strong analytical skills and ability to digest data for valuable insights

Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams

Well-organized, enjoy working in fast paced organization

Good command of both written and spoken English and Chinese

Mannings is the leading health and beauty chain in Hong Kong with over 300 stores, territory-wide. Our trusted reputation is based on Mannings’ commitment to improve customer health and personal care, leading to ten consecutive years of being voted “No. 1 Most Preferred Brand” in Hong Kong. Our culture is open and progressive – simply to achieve the best for our customers both externally and internally. Applications are welcomed from high calibre individuals to join our growing team.

To find out more about Our Businesses and Our People, please visit our websitehttps://www.dfiretailgroup.com