Head of Partnerships, CRM & Loyalty Programs

King Deux Search & Consulting; Hong Kong; On-site; HKD 781,000 - 1,060,000; Full time

Job summary

King Deux Search & Consulting represents a prominent Hong Kong retailer for a Head of Partnership, CRM & Loyalty Program. The role leads a CRM team of 4-5 professionals and drives a robust partnership strategy underpinning the membership program.

You will develop external partnerships, analyze customer insights, liaise with tenants, and manage end-to-end rewards, including app integration and promotions. Fluency in English, Cantonese, and Mandarin is essential; a Bachelor's degree and 15 years

Qualifications

• 15+ years in partnership management, CRM, and loyalty program initiatives.
• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Fluency in English, Cantonese, and Mandarin; strong communication skills.

Responsibilities

• Strategic development to enhance external and tenant partnerships within the membership program.
• Analyze customer insights and design rewards aligned with merchant collaboration.
• Liaise with tenant partners to engage them in earning and redeeming loyalty programs.

Skills

CRM expertise

Analytical skills

Communication skills

Partnership acumen

Leadership qualities

Adaptability

Strategic thinking

Education

Bachelor's degree in Business Administration/Marketing/Communications

Job description

King Deux Search & Consulting represents a prominent Hong Kong retailer for a Head of Partnership, CRM & Loyalty Program. The role leads a CRM team of 4-5 professionals and drives a robust partnership strategy underpinning the membership program.

You will develop external partnerships, analyze customer insights, liaise with tenants, and manage end-to-end rewards, including app integration and promotions. Fluency in English, Cantonese, and Mandarin is essential; a Bachelor's degree and 15 years