Strategic Client Success Manager – Crypto for Institutions

Blockchain Academics; Hong Kong; On-site; HKD 551,000 - 858,000; Full time

Benefits offered by this job

Health insurance

Equity

Parental leave

Vacation

Job summary

BitGo is seeking a Customer Success Manager based in Singapore to nurture institutional clients across the APAC region. You will be responsible for helping clients maximize value from BitGo’s custody, wallets, staking, trading, financing, stablecoins, and settlement services.

You will work closely with Sales, Engineering, Product, and Support to drive adoption and long-term success. Ideal candidates have 2+ years in account management or customer success within technology or financial services,

Qualifications

• 2+ years of experience in account management, customer success, or a similar role within technology or financial services.
• Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
• Strong analytical skills to interpret customer data and translate insights into actionable strategies.

Responsibilities

• Serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGo’s offerings.
• Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
• Partner with clients to develop tailored success strategies, identifying goals and KPIs to track progress and maximize value.
• Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into platform enhancements.
• Collaborate with Sales to identify and execute opportunities for growth, including renewals and upsells.
• Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts.

Skills

Account management

Customer success

Data analysis

Renewals & expansions

Stakeholder management

Tools

CRM (Salesforce)

Excel

Data dashboards

Job description

BitGo is seeking a Customer Success Manager based in Singapore to nurture institutional clients across the APAC region. You will be responsible for helping clients maximize value from BitGo’s custody, wallets, staking, trading, financing, stablecoins, and settlement services.

You will work closely with Sales, Engineering, Product, and Support to drive adoption and long-term success. Ideal candidates have 2+ years in account management or customer success within technology or financial services,