Senior Customer Success Manager, APAC

Reap; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Jobtailor in Hong Kong seeks a senior Customer Success/Account Manager to own and grow top accounts, build rapport with key stakeholders, and drive activation and retention at scale. You will be the voice of the customer into Product and lead with precision.

The candidate should have 8–10+ years in Customer Success or Account Management with strategic ownership, a background in web3/crypto and fintech/payments, and strong analytics with dashboards. English and Mandarin fluency are required.

Qualifications

• 8–10+ years in Customer Success/Account Management with strategic ownership.
• Background with web3/crypto and fintech/payments.
• Strong analytics instincts; fluent with data tools and dashboard building.
• Fluency in English & Mandarin.

Responsibilities

• Own and grow top accounts.
• Build rapport and trust with customers’ key stakeholders.
• Drive activation and retention at scale.
• Be the voice of the customer into Product.
• Lead with precision and accountability.

Skills

Customer Success

Account Management

Strategic Ownership

Web3/crypto

Fintech/payments

Data analytics

English

Mandarin

Job description

Responsibilities

• Own and grow top accounts
• Build rapport and trust with customers’ key stakeholders
• Drive activation and retention at scale
• Be the voice of the customer into Product
• Lead with precision and accountability

Qualifications

• 8–10+ years in Customer Success/Account Management with strategic ownership
• Background with web3/crypto and fintech/payments
• Strong analytics instincts; fluent with data tools and dashboard building
• Fluency in English & Mandarin