APAC Customer Success Manager — Digital Assets

BitGo; Hong Kong; Remote; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

Equity

Health insurance

Paid parental leave

Vacation

Equipment provided

Bonus

Job summary

BitGo is seeking a Customer Success Manager in APAC to nurture relationships with institutional clients and maximize platform adoption across the region. You will work with Sales, Engineering, Product, and Support to ensure long-term client success and expansion opportunities.

You will guide clients on deployment strategies, track KPIs, and lead strategic reviews with executives and technical stakeholders, driving renewal and growth while mitigating churn.

Qualifications

• 2+ years of experience in account management, customer success, or a similar role within technology or financial services.
• Proven ability to guide customers through complex transitions as a trusted consultant.
• Strong analytical skills to translate data into actionable strategies.
• Experience managing high-value portfolios ($1M+ ARR) and driving renewals and expansions.
• Excellent communication with executive and technical stakeholders.
• Proactive problem solving and project management abilities.
• Familiarity with the cryptocurrency ecosystem is a plus.

Responsibilities

• Serve as a dedicated advisor to institutional clients, helping them optimize BitGo’s offerings.
• Build and maintain relationships with key stakeholders for ongoing engagement.
• Develop tailored success strategies with goals and KPIs to maximize value.
• Conduct regular check-ins to align on objectives and identify platform enhancements.
• Use customer data to provide recommendations that drive adoption and outcomes.
• Lead strategic business reviews with executives and technical leads.
• Collaborate with Sales to identify renewal and upsell opportunities.
• Coordinate with Solutions Engineering to onboard and activate new accounts.
• Translate customer feedback into actionable product improvements.
• Monitor health metrics to mitigate churn and risks.
• Advise on deployment strategies across meetings, video calls, and digital channels.

Skills

Account management

Customer success

Analytical skills

High-value portfolios

Communication

Problem solving

Project management

Crypto knowledge

Job description

BitGo is seeking a Customer Success Manager in APAC to nurture relationships with institutional clients and maximize platform adoption across the region. You will work with Sales, Engineering, Product, and Support to ensure long-term client success and expansion opportunities.

You will guide clients on deployment strategies, track KPIs, and lead strategic reviews with executives and technical stakeholders, driving renewal and growth while mitigating churn.