Strategic Client Growth Partner

Integral Ad Science, Inc.; Hong Kong; Hybrid; HKD 900,000 - 1,300,000; Full time

Job summary

Integral Ad Science is seeking a Client Partner in Hong Kong to nurture existing relationships while identifying new business opportunities. You will manage a portfolio, drive retention, and collaborate with agencies to expand revenue.

The role requires a commercially minded relationship manager comfortable in a fast-paced, hands-on environment, with a focus on delivering client value and strategic insights.

Qualifications

• Experience in a client-facing role such as Customer Success, Account Management, or Strategic Partnerships within an agency, trading desk, or ad tech company.
• Service-oriented ethos with a strong commercial mindset and understanding of AdTech, SaaS, or MarTech ecosystems.
• Proven track record of retaining and growing a portfolio and negotiating with clients and agency partners.
• Strong analytical skills to analyze data, identify business questions, and develop actionable recommendations.
• Excellent organizational skills with ability to manage multiple projects, priorities, and stakeholders.
• Comfortable working in a fast-paced, hands-on environment with a willingness to tackle operational tasks.
• Ability to work independently and as part of a team.

Responsibilities

• Strategic Account Management: Own and manage relationships for a portfolio of IAS clients, acting as their primary point of contact and trusted advisor.
• Retention & Growth: Develop and execute account plans to ensure client retention, satisfaction, and growth; pursue upsell/cross-sell opportunities.
• Value Realization: Understand clients' goals and challenges to ensure outcomes using IAS solutions.
• Performance Reviews: Lead regular business reviews with clients, presenting metrics, insights, and recommendations.
• Risk Management: Monitor client health, identify risks, and implement mitigation plans for long-term partnerships.
• Client Advocacy: Represent clients within IAS and relay feedback to the Product team for roadmap input.
• New Business Expansion: Engage potential partners and brands to introduce IAS solutions and drive revenue.
• Agency Partnership: Strengthen relationships with agency partners to improve engagement and unlock opportunities.
• Industry Engagement: Deliver training sessions, share trends, and position IAS as a strategic partner.

Skills

Client relationship management

Analytical thinking

Communication

Tools

CRM software

Job description

Integral Ad Science is seeking a Client Partner in Hong Kong to nurture existing relationships while identifying new business opportunities. You will manage a portfolio, drive retention, and collaborate with agencies to expand revenue.

The role requires a commercially minded relationship manager comfortable in a fast-paced, hands-on environment, with a focus on delivering client value and strategic insights.