Strategic Client Partner: Growth & Agency Alliances

Integral Ad Science; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Integral Ad Science in Hong Kong seeks a Client Partner to nurture existing client relationships and identify new business opportunities. You will ensure client health, retention, and expansion while collaborating with agencies to unlock growth across IAS solutions.

The role requires a commercially-minded relationship manager who thrives in a fast-paced, hands-on environment and can align client goals with IAS product strategies. Hybrid work is possible with strong execution responsibilities.

Qualifications

• Proven experience in a client-facing role such as Customer Success, Account Management, or Strategic Partnerships within an agency, trading desk, or ad tech company.
• A service-oriented ethos with a strong commercial mindset and a keen understanding of AdTech, SaaS, or MarTech ecosystems.
• Demonstrated experience managing, consulting, and negotiating with clients and/or agency partners, with a strong track record of retaining and growing a portfolio.
• Strong analytical skills, with the ability to analyze data, identify business questions, and develop actionable recommendations.
• Exceptional organizational skills, with a proven ability to manage multiple projects, priorities, and stakeholders effectively.
• Comfortable working in a fast-paced, entrepreneurial, and rapid-growth environment, with a willingness to be hands-on with operational tasks.
• Ability to work independently and as part of a collaborative team.

Responsibilities

• Strategic Account Management: Own and manage relationships for a portfolio of IAS clients, acting as their primary point of contact and trusted advisor.
• Retention & Growth: Develop and execute account plans to ensure client retention, satisfaction, and growth. Proactively identify and pursue opportunities for upselling and cross-selling the IAS product suite.
• Value Realization: Attain a thorough understanding of clients' goals and challenges to ensure they achieve their desired outcomes using IAS solutions.
• Performance Reviews: Prepare and lead regular business reviews (QBRs) with clients from the ground up, presenting performance metrics, insights, and strategic recommendations.
• Risk Management: Proactively monitor client health, identify risks, and develop and implement mitigation plans to ensure long-term partnerships.
• Client Advocacy: Act as the champion for your clients within IAS, facilitating feedback to the Product team to help shape the product roadmap.
• New Business Expansion: Identify and engage potential partners and brands, cultivating relationships to introduce and position IAS solutions, bringing new revenue into the business.
• Agency Partnership: Develop and strengthen relationships with key agency partners to drive engagement, foster collaboration, and unlock new partnership opportunities through the agency channel.
• Industry Engagement: Deliver training sessions, share industry trends, and provide thought leadership to agency partners and clients to position IAS as a strategic partner.

Skills

Strategic Account Management

Retention & Growth

Value Realization

Performance Reviews

Risk Management

Agency Partnership

Industry Engagement

Analytical Skills

Organizational Skills

Team Collaboration

Job description

Integral Ad Science in Hong Kong seeks a Client Partner to nurture existing client relationships and identify new business opportunities. You will ensure client health, retention, and expansion while collaborating with agencies to unlock growth across IAS solutions.

The role requires a commercially-minded relationship manager who thrives in a fast-paced, hands-on environment and can align client goals with IAS product strategies. Hybrid work is possible with strong execution responsibilities.