Store Clienteling & Loyalty Growth Lead

Tiffany & Co. of New York Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Tiffany & Co. of New York Limited in Hong Kong seeks a seasoned client development professional to drive in-store clienteling strategies, leverage CRM insights and maximize client events.

You will train staff, develop engagement plans for top clients and partner with the Client Development and CRM teams to elevate acquisition, retention and loyalty. The role reports to the Store Director and collaborates with the Hong Kong, Macau & Taiwan team to translate market goals into actionable

Qualifications

• 5+ years of related experience in retail, client development or client relations.
• Experience delivering personalized client experiences and building long-term client relationships.
• Understanding of store operations, clienteling and CRM-driven actions.
• Strong written, verbal and presentation skills.
• Proven influencing and coaching abilities with partners and teams.

Responsibilities

• Develop and implement store-level clienteling strategy aligned with global direction and client insights.
• Create personalized engagement plans for high-potential clients, collaborating with advisors and management.
• Attract new clients and nurture them into loyal, long-term relationships.
• Lead CRM-driven outreach, events and follow-up to maximize relationship value.
• Enhance the in-store client experience with personalized service and high-touch moments.
• Train and coach store teams on clienteling practices and CRM usage.

Skills

Clienteling

CRM Tools

Coaching

Retail Operations

Influence & Presentation

Tools

CRM software

Job description

Tiffany & Co. of New York Limited in Hong Kong seeks a seasoned client development professional to drive in-store clienteling strategies, leverage CRM insights and maximize client events.

You will train staff, develop engagement plans for top clients and partner with the Client Development and CRM teams to elevate acquisition, retention and loyalty. The role reports to the Store Director and collaborates with the Hong Kong, Macau & Taiwan team to translate market goals into actionable