Client Experience & Loyalty Lead

LVMH; Hong Kong; On-site; HKD 520,000 - 760,000; Full time

Job summary

Tiffany & Co. in Hong Kong is seeking a seasoned clienteling specialist to translate global client development plans into practical store actions.

You will coach the team to deliver personalized service, leverage CRM insights, and design high-touch interactions that boost acquisition, retention and loyalty. The role partners with Client Development, Client Relations and CRM to optimize events and campaigns.

Qualifications

• 5+ years of relevant experience in retail, client development or related field.
• Experience delivering personalized client experiences and building long-term relationships.
• Understanding of store operations and use of CRM insights to drive action.
• Strong written, verbal and presentation skills.
• Influencing and coaching abilities with partners and vendors.

Responsibilities

• Develop and implement store-level clienteling strategy aligned with global direction.
• Identify high-potential clients for High Jewelry and create engagement plans.
• Develop outreach to attract and re-engage clients using CRM insights.
• Coach store team on clienteling, personalized communication and selling.
• Partner with Client Relations, Client Development and CRM teams for events.
• Track clienteling KPIs and provide actionable feedback to leadership.
• Ensure accurate and timely client data recording and follow-up.

Skills

Clienteling

CRM tools

Coaching

Retail operations

Relationship building

Influencing

Tools

CRM software

Job description

Tiffany & Co. in Hong Kong is seeking a seasoned clienteling specialist to translate global client development plans into practical store actions.

You will coach the team to deliver personalized service, leverage CRM insights, and design high-touch interactions that boost acquisition, retention and loyalty. The role partners with Client Development, Client Relations and CRM to optimize events and campaigns.