Global Luxury Client Experience Lead

Tiffany & Co.; Hong Kong; On-site; HKD 1,800,000 - 3,000,000; Full time

Job summary

Tiffany & Co. in Hong Kong seeks a Client Experience Manager to elevate the brand's global luxury client strategy through world-class hospitality programs and high-touch experiences.

This role reports to the Client Relations, HJ & Watches Director and delivers VIP events, High Jewelry activations, and bespoke gifting programs with brand integrity. The ideal candidate is highly organized, strategic, and detail-oriented, balancing creative vision with operational excellence, financial management,

Qualifications

• 10+ years of experience in luxury hospitality, client experience, event management, or brand marketing.
• Proven experience managing VIP or ultra-high-net-worth client events.
• Strong project management with ability to lead multiple initiatives in a fast-paced, global environment.
• Experience managing budgets and financial reconciliations across regions.
• Excellent interpersonal and communication skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Research, develop, and execute exclusive hospitality offerings for Blue Book events, HJ Caravans, all other activations and ongoing experience programs targeted for top tier clients.
• Curate and coordinate 5-star accommodations, fine dining experiences, and bespoke cultural programming aligned with brand positioning
• Collaborate with local teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide
• Conceptualizing and developing bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling
• Provide on-site support and client experience management during key events, serving as a key point of contact for regional partners, and internal stakeholders
• Manage planning and execution of special or bespoke events and client experiences during Blue Book & other HJ events
• Drive regional development of clienteling programs, strategies, and service support for top-tier clients
• Build strategies on top tier client outreach and engagement
• Drive partnership initiatives within the region, prospecting within key networks to identify and cultivate new high jewelry clients
• Define client treatment program within the region, sourcing and producing VIP experiences and gifts, managing orders and allocations.
• Not limited by physical assets and functional scope, extend the treatment and experience all through the client journey
• Develop client experience enhancements in store, ensuring high-quality execution and monitoring. Experiences inclusive of; Hospitality menus, services & special celebrations
• Collaborate with CRM analytics team for client data strategy and support
• Study the best practices and competition on the treatment and gifting offering

Skills

Client experience

Event management

Project management

Budget management

Luxury retail

Communication skills

Tools

CRM systems

Job description

Tiffany & Co. in Hong Kong seeks a Client Experience Manager to elevate the brand's global luxury client strategy through world-class hospitality programs and high-touch experiences.

This role reports to the Client Relations, HJ & Watches Director and delivers VIP events, High Jewelry activations, and bespoke gifting programs with brand integrity. The ideal candidate is highly organized, strategic, and detail-oriented, balancing creative vision with operational excellence, financial management,