Client Development Manager - Alexandra House

Tiffany & Co. of New York Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Tiffany & Co. of New York Limited in Hong Kong seeks a seasoned client development professional to drive in-store clienteling strategies, leverage CRM insights and maximize client events.

You will train staff, develop engagement plans for top clients and partner with the Client Development and CRM teams to elevate acquisition, retention and loyalty. The role reports to the Store Director and collaborates with the Hong Kong, Macau & Taiwan team to translate market goals into actionable

Qualifications

• 5+ years of related experience in retail, client development or client relations.
• Experience delivering personalized client experiences and building long-term client relationships.
• Understanding of store operations, clienteling and CRM-driven actions.
• Strong written, verbal and presentation skills.
• Proven influencing and coaching abilities with partners and teams.

Responsibilities

• Develop and implement store-level clienteling strategy aligned with global direction and client insights.
• Create personalized engagement plans for high-potential clients, collaborating with advisors and management.
• Attract new clients and nurture them into loyal, long-term relationships.
• Lead CRM-driven outreach, events and follow-up to maximize relationship value.
• Enhance the in-store client experience with personalized service and high-touch moments.
• Train and coach store teams on clienteling practices and CRM usage.

Skills

Clienteling

CRM Tools

Coaching

Retail Operations

Influence & Presentation

Tools

CRM software

Job description

To drive business opportunities and build lasting client relationships by developing and implementing store-level clienteling strategies, leveraging Client Relations initiatives and CRM insights, and maximizing the impact of client events through targeted participation and personalized follow-up. The role is responsible for cultivating a client-centric culture within the store, equipping and coaching the team to deliver meaningful, personalized client interactions that strengthen acquisition, retention and loyalty while supporting store business objectives.

Reporting to the Store Director and working in close partnership with the Client Development Manager, Hong Kong, Macau & Taiwan (HMT), the role translates the HMT Client Development roadmap into practical store-level actions. It provides feedback on client needs, team capabilities and execution outcomes to support the continuous improvement of market initiatives.

Develop and Implement Store-Level Clienteling Strategy

• Translate the Client Development roadmap into store-level plans, aligned with global direction, store business priorities and client insights.
• Identify and develop high-potential clients for High Jewelry, creating personalized engagement plans in partnership with Client Advisors and store management.
• Develop targeted initiatives to attract new clients and nurture them into loyal, long-term clients.
• Develop and execute outreach plans to re-engage inactive clients and recapture their business via CRM data insights.
• Develop and enhance the in-store client experience and journey, identifying opportunities for personalized service and high-touch moments.
• Partner with Client Relations and Client Development team on client selection, preparation, participation and follow-up for events and activations, with clear objectives for relationship development and business outcomes.
• Lead by example on the floor, demonstrating exceptional client engagement and experience
• Provide ongoing training and coaching to store members on effective clienteling practices, emphasizing personalized communication, relationship-buildingand selling strategies.
• Support the adoption and effective use of CRM and clienteling tools.
• Establish a clienteling community to foster a culture of client-centricity.
• Collect best practices and share it across the store network.

Monitor the Execution of Clienteling Actions

• Track and analyze clienteling KPIs to ensure the effectiveness of clienteling initiatives.
• Utilize CRM data to identify and address any gaps in client engagement, ensuring a consistent and personalized experience for all clients.
• Conduct regular reviews of clienteling activities with Client Advisors and Store Management, providing actionable feedback and refining store-level action plans as needed
• Monitor client feedback and satisfaction levels, using insights to continuously improve clienteling practices and address any issues promptly.
• Monitor outreach and event outcomes, sharing progress, challenges and recommended actions with the Store Director and Client Development team.
• Reinforce accurate and timely recording of client information and interactions, in line with company requirements.

Leverage partnership with Client Development, Client Relations & CRM Team

• Act as the store’s key contact for the Client Development team, coordinating the rollout of CRM campaigns, client programs and clienteling initiatives.
• Partnering with Client Relations team to ensure smooth delivery of client initiatives
• Utilize CRM data to identify and maximize the business opportunities.
• Provide timely feedback on client responses, campaign effectiveness, tool usability and store execution needs to stakeholders
• Collaborate with third party to engage prospective clients.

Qualifications:

• 5+ years of relevant experience in retail, client development, client relations or a related field.
• Experience in delivering personalized client experiences and developing long-term client relationships.
• Practical understanding of store operations, clienteling and the use of CRM tools and client insights to drive action.
• Strong written, verbal and presentation skills
• Strong influencing and coaching skills, with the ability to motivate colleagues and build effective partnerships.
• Existing relationships with vendors/external partners

Being a part of the unique Tiffany culture gives our employees a special feeling of working with an organization that sets it standards as highly as they do. Tiffany has created an environment that recognizes and rewards creativity, initiative and dedication,

and respects diversity and dignity. We are inviting high caliber personnel to join us.

Being a part of the unique Tiffany culture gives our employees a special feeling of working with an organization that sets it standards as highly as they do. Tiffany has created an environment that recognizes and rewards creativity, initiative and dedication,

and respects diversity and dignity. We are inviting high caliber personnel to join us.