Specialist, Visitor Services (Visitor Centre)

Hong Kong Tourism Board (HKTB); Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

5-day work week

Medical & dental insurance for you and

Dependents

Job summary

Hong Kong Tourism Board is seeking a Specialist, Visitor Services (Visitor Centre) in Hong Kong. You will engage with visitors, handle enquiries and provide personalised assistance through hotline, email, and live chat. The role involves curating itineraries and occasionally VIP tours to create memorable experiences.

Fresh graduates are welcome; fluency in English, Cantonese, and Mandarin is essential, with foreign language skills as a bonus. Weekend and public holiday work may be required.

Qualifications

• Graduates from universities or tertiary institutions preferably with 2 years of experience in service industry such as service centre/concierge/retail operations
• Fresh graduates are also welcome
• A confident communicator in English, Cantonese and Mandarin; knowledge of a foreign language is an advantage
• A cheerful and energetic people person who loves to explore and share
• A proactive team player with strong customer service mindset and skills
• Willing to work on weekends and public holidays

Responsibilities

• Engage with visitors across service centres to handle enquiries and showcase Hong Kong
• Provide personalised assistance through hotline, email and live chat
• Curate tailored itineraries for visitors from around the world; opportunities for VIP tours
• Collaborate with HKTB departments to support events and share frontline insights on customer needs

Skills

English

Cantonese

Mandarin

Education

University or tertiary education

Job description

Specialist, Visitor Services (Visitor Centre)

Location:Hong Kong

WHO ARE WE?

The Hong Kong Tourism Board (HKTB) is a government-subvented organization dedicated to promoting Hong Kong as a premier travel destination worldwide, while enhancing the visitor experience. Our mission is to maximize the social and economic contributions of tourism to the Hong Kong community, reinforce the city’s position as Asia’s World City and strengthen its reputation as a world-class tourist destination. For more information, please visit https://www.discoverhongkong.com .

HOW YOU WILL CONTRIBUTE AND LEARN?

As an ambassador at the forefront, you will engage with visitors across our service centres to handle visitors enquiries to showcase the charm of the city and enrich visitors’ travel experience. You will also provide personalised assistance through various non-physical channels, including hotline, email, and live chat, ensuring comprehensive service to all visitors.

Curating tailored itinerary to visitors from around the world. You may also have a chance to give VIP tours to create a fruitful journey with lasting memory for travellers.

Collaborating with other departments in support of HKTB organised events such as Wine & Dine Festival and New Year Count Down Celebrations, you will provide constructive insights to other departments based on frontline experience and knowledge on customer needs.

WHO ARE WE LOOKING FOR?

Graduates from universities or tertiary institutions preferably with 2 years of experience that proves your competencies to excel in the service industry such as service centre/ concierge/ retail outlet operations

Fresh graduates are also welcome

A confident communicator in English, Cantonese and Mandarin; Command of a foreign language such as Japanese, Korean, French or German will be an advantage

A cheerful and energetic people person, who love to explore and share in your free time

A proactive team player with an open mind and exceptional customer service mindset and skills

Driven by a sense of fulfilment, willing to work on weekends & public holidays, also under adverse weather to maintain service operation if required

WHAT BENEFITS ARE WE OFFERING?

• 5-day work week, no overnight shift


• Medical & dental insurance coverages for you and your dependents


• Comprehensive orientation and on-the-job training

Only shortlisted applicants will be contacted. Personal data provided by job applicants will be kept in strict confidence andusedonly for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here .