Specialist, Order Management

Knorr-Bremse AG; Hong Kong; Hybrid; HKD 420,000 - 600,000; Full time

Benefits offered by this job

5-day work week

Hybrid work environment

Job summary

Knorr-Bremse AG in Hong Kong seeks an experienced Senior Logistics and Sales Administrator to manage orders, ensure on-time shipment, and handle import/export compliance. You will prepare monthly reports and liaise with forwarding agents, suppliers, and customers. A 5-day week with a hybrid work setup is offered.

Fluent English and Chinese and SAP SD experience are preferred. The role requires 5–8 years of sales/logistics admin experience, strong Excel skills, and the ability to adapt to change

Qualifications

• Higher Diploma or above with 5–8 years in sales and logistics administration.
• Fluent in English and Chinese (Cantonese & Putonghua).
• Proficient in MS Excel; knowledge of SAP SD and Power BI is a plus.

Responsibilities

• Manage orders to ensure accurate order execution and on-time shipment delivery.
• Handle orders according to import/export regulations; check prices, enter into SAP or with suppliers, monitor progress, arrange delivery, prepare shipping documents and invoices.
• Prepare monthly sales and delivery report and discrepancy summary.
• Monitor payment, send reminders, handle claims and other contractual obligations.
• Deal with forwarding agents and shipping companies; select shipping companies, audit invoices.
• Handle customer complaints and logistics for faulty goods returns.
• Maintain file of correspondence and records.
• Provide clerical support for year-end external audit.
• Assist to prepare month end reports including inventory, logistics cost, turn rate, D95, down payment, AR.
• Handle ad hoc assignments.

Skills

Fluent English

Fluent Chinese (Cantonese & Putonghua)

Analytical skills

Problem-solving

Communication skills

Adaptable to changes

Customer oriented

Education

Higher Diploma or above

Tools

MS Excel

SAP SD module

Power BI

Job description

Work Location: Hong Kong

Position Type: Full Time, regular

Report to: Senior Manager, Contract & Order Management

Tasks & Responsibilities

• Manage orders to ensure accurate order execution and on-time shipment delivery
• Handle orders received according to relevant import/export regulations/guidelines (e.g. check prices, place orders into SAP or with suppliers, monitor production progress, arrange delivery, prepare shipping documents & invoices)
• Prepare monthly sales and delivery report and discrepancy summary
• Monitor payment, sending reminders, handle claims and other contractual obligations
• Deal with forwarding agents and shipping companies. Select shipping companies, control and check invoices
• Handle customer complaints and logistic arrangement for faulty goods return
• Maintain file of correspondence, records etc.
• Provide clerical support for year-end external audit
• Assist to prepare month end reports including inventory, logistics cost, turnrate, D95, down payment, AR and etc.
• Handle ad hoc assignments

Requirements

• Higher Diploma or above, with min. 5-8 years’ sales and logistics administration experience, preferably gained from MNCs
• Fluent in spoken and written English and Chinese (Cantonese & Putonghua)
• Proficiency in MS Excel (including formulas, pivot tables, etc) is essential, knowledge in SAP (SD module) and Power BI is an advantage
• Strong analytical and problem-solving skills
• Strong communication skills with internal and external parties
• Responsible, customer oriented, adaptive to changes

We offer a 5-day work week and hybrid work environment.

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