Solutions Engineer

Syniverse; Hong Kong; Remote; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Flexible/remote work

Job summary

Syniverse is seeking a global pre-sales technical leader to drive identification, creation, and integration of multi-solution opportunities. You will work with Sales to provide SME technical expertise and commercial support throughout the selling process, focusing on closures.

You will liaise with Product Management and R&D to feedback customer needs, respond to RFXs, and present industry solutions to customers while traveling up to 50% Internationally.

Qualifications

• BA/BS degree in Engineering, Business Admin or Marketing (or equivalent)
• Sales or sales support experience desirable
• Typically 2-5 years of general business experience including product portfolios, leadership roles, and telecom background

Responsibilities

• Provide technical pre-sales SME and sales support across all stages of the sales cycle for multiple complex solution areas.
• Develop and present technical system solutions and sales proposals to customers.
• Act as principal liaison for Sales on technical solutions with other parts of the organization for opportunities.
• Lead in closing complex technical sales across solution areas.
• Provide frontline technical expertise in sales presentations, product demonstrations and system installations.
• Define market requirements to Product teams, influencing product investments and roadmaps.
• Develop solution-specific Attack Plans for global customer segments.
• Execute ongoing customer competitive analyses and market studies.
• Assist Sales team as technical lead in revenue opportunities.
• Prepare and deliver presentations for multiple product areas at industry meetings, user groups and trade shows.
• Participate in product teams and R&D to provide input on customer needs and market insights

Skills

Pre-sales expertise

Sales support

Technical leadership

Public speaking

Mandarin Cantonese English

Education

BA/BS in Engineering or related field

Tools

MS Office

Job description

Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

This position provides global pre-sales technical leadership and an advanced level of support in the identification, creation, and integration of solutions and strategies within multiple complex solution areas. They work with Sales to identify opportunities, providing technical subject-matter expertise and commercial sales support throughout the selling process, focusing on sales closures. Incumbents serve as lead Solutions Engineering SME's for multiple lines of business and/or product sets or solution areas. They present as an industry expert at global trade shows for multiple solution areas. They present to customers on technical aspects and commercial terms for a majority of Company products, across all lines of business. They work with Development and other business teams to respond to RFXs as needed. They liaise with product managers to provide feedback and input into business requirements for future products and releases, enhancements, or customized solutions. As operational issues arise, they will bring them to the attention of Customer Support and Operations. They work with Product Management and R&D, and consult with customers, to identify customer needs and product gaps in the Company's existing portfolio.

Some of What You'll Do

Principal Duties and Responsibilities:

• 60 % Provide technical pre-sales subject matter expertise and sales support to global account teams throughout all stages of the sales cycle for multiple complex solution areas.
• Develop and present to customers technical system solutions and associated sales proposals.
• Act as the principal liaison on behalf of Sales with other parts of the organization regarding technical solutions associated with opportunities in multiple solution areas.
• Lead in closing complex technical sales in multiple solution areas.
• Provide frontline technical expertise in sales presentations, product demonstrations and system installations.
• Define market requirements to Product teams, influencing product investment plans and roadmaps.
• 20 % Responsible for helping to achieve and exceed sales targets across multiple solution areas.
• Develop solution-specific "Attack Plans" for global customer segments.
• Execute ongoing customer competitive analyses and market studies.
• Assist Sales team as technical lead in pursuit of identified revenue opportunities.
• 10 % Prepare and deliver presentations for multiple assigned product/subject areas at industry meetings, user groups and trade shows.
• 10 % Participate in product teams and R&D efforts involving multiple solution areas to provide input concerning customer needs, market information and competitive insight.

Job Requirements

• BA/BS degree in Engineering, Business Administration or Marketing (or equivalent job-related experience).
• Sales or sales support experience desirable.
• Typically 2-5 years of general business experience including: Developing and managing product portfolios; and/or proven success in organizational / technical leadership positions; and/or Telecommunications industry or related technology background.
• Expert technical subject-matter expertise in a wide range of solution areas and industry technologies.
• Strong leadership, analytical and organization skills.
• Strong understanding of financial principals and financial analysis skills.
• Excellent written and verbal communications skills.
• Proficient in Microsoft Office applications including Word, PowerPoint, Excel.
• Strong public speaking abilities.
• Native in Mandarin and Cantonese, also fluent in English

Working Conditions

Travel will vary, but may be up to 50% and includes international travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek