Solutions Engineer

Syniverse Technologies LLC; Hong Kong; Remote; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Flexible/remote work

Travel up to 50%

Job summary

Syniverse is seeking a global pre-sales technical leader to deliver advanced support in identifying, creating, and integrating solutions across multiple complex areas for enterprise customers. You will collaborate with Sales to close opportunities, provide technical SME input, and help shape product directions worldwide.

Travel up to 50% may be required; join a team driving innovative connectivity solutions with a flexible/remote work model and a strong focus on customer success and market

Qualifications

• BA/BS degree in Engineering, Business Administration or Marketing.
• Sales or sales support experience desirable.
• Typically 2-5 years of general business experience including: developing and managing product portfolios; and/or leadership roles; and/or telecommunications background.
• Expert technical subject matter expertise across multiple solution areas and industry technologies.
• Strong leadership, analytical and organisation skills.
• Strong understanding of financial principles and financial analysis skills.
• Excellent written and verbal communications skills.
• Proficient in Microsoft Office applications including Word, PowerPoint, Excel.
• Strong public speaking abilities.
• Native in Mandarin and Cantonese, also fluent in English.

Responsibilities

• Provide technical pre-sales SME and sales support to global teams across multiple complex solution areas.
• Develop and present technical system solutions and sales proposals.
• Act as principal liaison on behalf of Sales with other parts of the organization for opportunities.
• Lead in closing complex technical sales in multiple solution areas.
• Provide frontline technical expertise in sales presentations, product demonstrations and installations.
• Define market requirements to Product teams and influence roadmaps.
• Help achieve and exceed sales targets across multiple areas.
• Develop attack plans for global customer segments.
• Execute competitive analyses and market studies.
• Assist Sales team as technical lead in revenue opportunities.
• Prepare and deliver presentations for industry meetings and trade shows.
• Participate in product teams and R&D to provide market input.

Skills

Public speaking

Communication skills

Leadership

Microsoft Office

Mandarin

Cantonese

English

Education

BA/BS in Engineering or related field

Job description

Syniverse is the world's most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

We’re looking for a role that provides global pre-sales technical leadership and an advanced level of support in the identification, creation, and integration of solutions and strategies within multiple complex solution areas. They work with Sales to identify opportunities, providing technical subject matter expertise and commercial sales support throughout the selling process, focusing on sales closures. Incumbents serve as lead Solutions Engineering SME’s for multiple lines of business and/or product sets or solution areas. They present as an industry expert at global trade shows for multiple solution areas. They present to customers on technical aspects and commercial terms for a majority of Company products, across all lines of business. They work with Development and other business teams to respond to RFXs as needed. They liaise with product managers to provide feedback and input into business requirements for future products and releases, enhancements, or customised solutions. As operational issues arise, they will bring them to the attention of Customer Support and Operations. They work with Product Management and R&D, and consult with customers, to identify customer needs and product gaps in the Company’s existing portfolio.

Principal Duties and Responsibilities

• 60 % Provide technical pre-sales subject matter expertise and sales support to global account teams throughout all stages of the sales cycle for multiple complex solution areas.
• Develop and present to customers technical system solutions and associated sales proposals.
• Act as the principal liaison on behalf of Sales with other parts of the organization regarding technical solutions associated with opportunities in multiple solution areas.
• Lead in closing complex technical sales in multiple solution areas.
• Provide frontline technical expertise in sales presentations, product demonstrations and system installations.
• Define market requirements to Product teams, influencing product investment plans and roadmaps.
• 20 % Responsible for helping to achieve and exceed sales targets across multiple solution areas.
• Develop solution-specific "Attack Plans" for global customer segments.
• Execute ongoing customer competitive analyses and market studies.
• Assist Sales team as technical lead in pursuit of identified revenue opportunities.
• 10 % Prepare and deliver presentations for multiple assigned product/subject areas at industry meetings, user groups and trade shows.
• 10 % Participate in product teams and R&D efforts involving multiple solution areas to provide input concerning customer needs, market information and competitive insight.

Job Requirements

• BA/BS degree in Engineering, Business Administration or Marketing (or equivalent job-related experience).
• Sales or sales support experience desirable.
• Typically 2-5 years of general business experience including: Developing and managing product portfolios; and/or proven success in organisational / technical leadership positions; and/or Telecommunications industry or related technology background.
• Expert technical subject matter expertise in a wide range of solution areas and industry technologies.
• Strong leadership, analytical and organisation skills.
• Strong understanding of financial principals and financial analysis skills.
• Excellent written and verbal communications skills.
• Proficient in Microsoft Office applications including Word, PowerPoint, Excel.
• Strong public speaking abilities.
• Native in Mandarin and Cantonese, also fluent in English.

Working Conditions

Travel will vary, but may be up to 50 % and includes international travel.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organisation where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organisational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Pay Transparency

In accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam. We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation. Who plan to do more tomorrow than they did today. The work you do here, the work we do together with customers, in locations all around the globe, will reach every corner of the earth. There’s no limit to where your ideas, your ambition, your opportunities, will take you. Everything we do amplifies you.

www.syniverse.com