Solutions Consultant (6 months Project-based Contract)

Williams Lea (Hong Kong) Ltd; Hong Kong; On-site; HKD 335,000 - 603,000; Part time

Job summary

Williams Lea (Hong Kong) Ltd is seeking a Solutions Consultant for a 6-month project-based engagement. You will be the key technical contact, working with clients and client technical teams to understand requirements, configure software solutions, and resolve technical issues without coding.

The role emphasizes English and Cantonese communication, user support, and security awareness, with responsibilities spanning workflows, access controls, data transfers, and network integration.

Qualifications

• Fluency in English and Cantonese (written and spoken).
• Proven experience operating, configuring, and supporting software applications.
• Solid fundamentals in authentication, data transfers, and basic networking.
• Security and privacy awareness in client configurations.
• Strong communication to translate technical topics to varied audiences.
• Nice-to-have: SSO/IdP integration expertise.
• Nice-to-have: network device and mobile device management experience.
• Nice-to-have: ability to map processes with Visio.

Responsibilities

• Act as the client-facing technical contact and coordinate with client teams on requirements.
• Configure, manage, and maintain software applications (no coding).
• Engage in discussions around application workflows, access controls, and data transfers.
• Ensure information security and data privacy are applied across configurations.
• Translate complex topics clearly for technical and non-technical audiences.

Skills

English

Cantonese

Application support

SSO / Entra ID

Data transfer

Networking basics

Tools

Microsoft Visio

Job description

Solutions Consultant (6 months Project-based Contract)

We are seeking a Solutions Consultant for a 6-month project-based engagement. In this role, you will act as a key technical contact, working directly with clients and client technical teams to understand requirements, configure software solutions, and resolve technical issues. This is a non-developer support position ideal for someone with strong functional application experience, solid technical fundamentals in networking and access management, and excellent communication skills.

Key Responsibilities

Client & Technical Communication: Confidently discuss broad technical concepts and project requirements with client stakeholders and client technical teams; investigate, troubleshoot, and resolve issues promptly.

System Configuration: Configure, manage, and maintain software applications to meet user and operational requirements (no coding or software development required).

Technical Interface: Engage in technical discussions around application workflows, access controls, data transfers, and basic network integration.

Security & Privacy Oversight: Apply fundamental information security and data privacy principles across all client configurations and support interactions.

Requirements (Must-Have)

Language Proficiency: Fluency in English and Cantonese (both written and spoken).

Application Support Experience: Proven track record in operating, configuring, and supporting software applications for end-users.

Technical Fundamentals: Sound functional understanding and ability to discuss concepts related to:

User Authentication & Identity: Single Sign-On (SSO), Entra ID / Active Directory.

Data Transfer & Files: CSV data structure, sFTP authentication, and secure data transfer protocols.

Network Principles: Basic networking protocols and data flow dynamics.

Data Security & Privacy: Solid understanding of information security concepts, user access controls, and data protection best practices.

Communication Skills: Strong interpersonal skills to translate technical topics clearly to both non-technical and technical audiences.

Preferred Qualifications (Nice-to-Have)

Advanced Access & Authentication: In-depth technical knowledge or configuration experience with SSO, identity provider (IdP) integration, and authentication protocols.

Network & Device Management: Practical experience setting up or configuring network devices (e.g., routers) and mobile devices.

Process Mapping: Experience building process flowcharts and system diagrams using Microsoft Visio or similar workflow mapping tools.

Mailroom Operations: Direct operational experience or familiarity with mailroom workflows and technology.

We offer attractive remuneration package to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure.

All information provided will be treated confidentiallyand used solely for recruitment purpose.

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Business Support Services 101-1,000 employees

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back

office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal,

financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit www.williamslea.com

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back

office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal,

financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit www.williamslea.com

What can I earn as a Solutions Consultant