Social Worker (Sheltered Home)

AWWA LTD; Hong Kong; On-site; HKD 260,000 - 380,000; Full time

Job summary

AWWA LTD in Hong Kong is seeking a Social Worker to ensure psycho-social and emotional well-being of residents and to provide person-centred care under the Social Work Code of Ethics. You will collaborate with interdisciplinary teams to formulate ICPs and manage case coordination, discharge planning and monthly reporting.

The role requires 2–4 years of social work experience in community care or residential settings, with fluency in English and a working knowledge of PDPA and SASW standards.

Qualifications

• Degree or Graduate Diploma in Social Work.
• Registered or eligible for SASW registration.
• Knowledge of Social Work Code of Ethics, case management frameworks and PDPA.
• 2–4 years of relevant social work experience preferred.
• Understanding of geriatric care landscape in Singapore/HK context.

Responsibilities

• Provide psycho-social and emotional well-being support to residents.
• Coordinate services, monitor well-being and discharge planning.
• Develop ICPs based on BPSS model and holistic care philosophy.
• Plan and conduct group work to build coping abilities.
• Maintain confidential, timely documentation and reporting.

Skills

Communication skills

Case management

Interdisciplinary collaboration

Confidentiality & boundaries

BPSS assessment

Needs-based prioritization

Education

Degree in Social Work

SASW registration eligible

Tools

MS Word

Excel

PowerPoint

Job description

Job Description

• Ensure the psycho-social and emotional well-being of the residents are well taken care of, so as to enable them to cope with their independent living and to enhance their overall quality of life

• Provide person-centric care through the Social Work Code of Professional Ethics, interprofessional collaboration practices and practising holistic care philosophy to enhance overall service delivery to Home residents.

• Respond to enquiries from stakeholders and the public within 3 working days.

• Respond to the assigned referrals by contacting the referral party within 3 working days to arrange pre-admission assessments.

• Orientate newly admitted residents, which would commence on next day of admission.

• Conduct assessments and develop Individualised Care Plans (ICP) based on the bio-psycho-social-spiritual (BPSS) model and Holistic Care Philosophy for new residents within two months of admission, and every 6 months upon admission for assigned residents.

• Ensure at least 70% of assigned residents attained success in their functional goals based on their ICP.

• Responsible for case management, which includes coordination of services and resources, monitoring of residents’ physical/emotional/social well-being and coping, co-working with residents towards achieving their goals, and discharge planning.

• Plan and implement group work for residents to build coping abilities, promote mental/emotional well-being and improve their quality of life.

• Ensure accurate and timely documentation of case notes, incidents, discharge plans and/or records pertaining to assigned residents.

• Manage disputes by mediating conflicts between residents, facilitating communication, maintaining accurate documentation of conflicts and intervention, and working towards peaceful resolutions among residents.

• Provide regular updates to residents’ next-of-kin and/or caregivers with the aim of building closer ties between residents and their loved ones for the assigned residents.

• Conduct financial-related applications and assessments, such as means-testing, financial assistance scheme, subsidy deviation, and Medical Fee Exemption Card (MFEC), for assigned residents.

• Collate and prepare relevant client data and information for monthly billing, quarterly/biannual reports and yearly/ad-hoc audits by relevant authorities.

• Protect residents’ confidentiality by adhering strictly to organisational Personal Data Protection Policy and national Personal Protection Data Act (PDPA) and regulations.

• Adhere to organisational and service Standard Operating Procedures and service requirements at all times.

• Participate in multi-disciplinary team meetings and work with the Nursing, Operations and Programmes teams in formulating ICPs for all residents.

• Part of the HSC team of Social Workers to seek out continuous learning opportunities and share best practice knowledge with others to enhance overall service delivery to residents.

Requirements

• Degree or Graduate Diploma in Social Work

• Registered or eligible for registration with the Singapore Association of Social Workers (SASW)

• Knowledge of the Social Work Code of Professional Ethics, case management frameworks, and relevant legislation (e.g., PDPA)

• At least 2 to 4 years of experience practicing social work in community care sector or residential settings is preferred

• Understanding of the geriatric landscape in Singapore

• Competent in BPSS assessment, case management, and intervention planning (including mitigating risks at client’s level) & practice evaluation

• Excellent communication and counselling skills with elderly clients, their caregivers and with multidisciplinary professionals.

• Ability to maintain confidentiality and professional boundaries in line with SASW Code of Ethics

• Ability to draw and apply relevant theories in direct case work for appropriate intervention/ care plans

• Ability to identify, profile and prioritize clients based on needs evaluation

• Proficient in MS Word, Excel and PowerPoint and capable of maintaining clear and timely case documentation and reports.

• Fluent in English and conversational proficiency in mother tongue