Medical Social Worker

NTUC Health Co-operative Ltd; Hong Kong; On-site; HKD 340,000 - 526,000; Full time

Job summary

The Nursing Home unit of NTUC Health Co-operative Limited in Singapore seeks a Medical Social Worker to support residents through admissions, assessments, and care planning. You will work with families and the multi-disciplinary team to ensure person-centered care.

Your responsibilities include psychosocial assessments, BPSS, financial review for subsidies, and coordinating with therapists and nurses to facilitate transitions. Strong communication is essential.

Qualifications

• Have a degree or Post Graduate Diploma in Social Work.
• Be registered with Singapore Association of Social Workers (SASW).
• Social work in healthcare background preferred.
• Have at least 3 years of relevant experience in intermediate and long term care settings.
• Good interpersonal and problem-solving skills.
• Caring, positive, compassionate and self-disciplined individual.
• Ability to work well in a team.
• Proficient in Google Workspace (i.e. Gmail, Google Docs, Sheets, Slide).
• Able to communicate effectively with clients who speak in preferred dialects.

Responsibilities

• Admissions: screen referrals and coordinate on-site assessment.
• Case work & clinical interventions with multi-disciplinary team.
• Financial assistance: assess subsidies andMeans Test related processes.
• Reports & admin: keep residents profiles updated and track social reports.

Skills

Interpersonal skills

Problem-solving

Teamwork

Google Workspace

Caring & compassionate

Education

Degree or Post Graduate Diploma in Social Work

Registered with SASW

Tools

Google Workspace

Job description

Company description

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve 'health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services:

Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support:

CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Nursing Home is committed to a Person-Centred Care model, aiming to transform care environments to promote genuine human connection and resident empowerment for our seniors. The Medical Social Workers are integral to this model, providing psychosocial and financial assessments, casework, and interventions. They also collaborate with the multi-disciplinary team of stakeholders to review individual residents' medical, nursing, therapy, and social aspects as part of delivering person-centric care. This support is crucial throughout the residents' journey, from their admission to their entire stay in the Home.

You will need to:

1. Admissions
   1. Screen referrals from AIC and work with the nursing teams and relevant stakeholders to assess suitability of the referral.
   2. Co-ordinate and complete onsite referral assessment for any care concerns, if necessary.
   3. Provide supervision and support to the case management executive(s) and care concierge to complete the pre-admission processes.
2. Case work and clinical interventions
   1. Work with the Multi-disciplinary team and next of kin to ease the resident's transition and adaptation to the new living environment.
   2. Provide bio-psychosocial spiritual (BPSS) assessment and evaluate resident's financial status to develop comprehensive care plans with the multi-disciplinary team.
   3. Provide psychosocial interventions and counselling support to the resident and/or their next of kin, and facilitate communication and visits to preserve family bonds.
   4. Facilitate family conference and conversation for discussion on care planning eg discharge, advance care planning, lasting power of attorney, deputyship; optimising family involvement in residents' care journey.
   5. Provide caregiver support resources to support families where required.
   6. Review supporting documents for referral to other care options and collaborate with multi-disciplinary team for assistive equipment as recommended by the therapist where required as part of discharge planning.
3. Financial Assistance Schemes
   1. Work with resident or next-of-kin on assessing eligibility for subsidies and financial considerations
   2. Review cases and facilitate meetings for cases requiring financial assistance (e.g. deviation, Medifund, MFEC - complex cases)
   3. Assist case management executive in applying for Means Test, AIC Long Term Care Schemes, MFEC - straightforward cases)
4. Reports and administrative duties
   1. Work with case management executive to ensure residents' profile and movement are updated in database(s)
   2. Review next-of-kin details and update residents' social report
   3. Collaborate with Finance to review residents accounts receivable status when required
   4. Manage and supervise team members in case management team

Qualification

You should:

• Have a degree or Post Graduate Diploma in Social Work
• Be registered with Singapore Association of Social Workers (SASW)
• Social work in healthcare background preferred
• Have at least 3 years of relevant experience in intermediate and long term care settings
• Good interpersonal and problem-solving skills
• Caring, positive, compassionate and self-disciplined individual
• Ability to work well in a team
• Proficient in Google Workspace (i.e. Gmail, Google Docs, Sheets, Slide)

It would be great if you:

• Able to communicate effectively with clients who are more comfortable speaking in their preferred dialects.