Social Service Assistant

AWWA LTD; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

AWWA LTD is seeking a compassionate outreach/social care worker to assist in planning and delivering dementia and mental health outreach activities within the community. You will engage elderly clients and caregivers, conduct home visits, and provide basic emotional support and information.

Responsibilities include coordinating events, documenting participation, and supporting administrative tasks to ensure smooth programme delivery.

Qualifications

• NITEC in Community Care & Social Service and/or Diploma in Social Service.
• Preferably 2 years of experience in community / eldercare sector.
• Basic functional knowledge in use of computer and Microsoft skills.
• Experience in outreach or running programmes will be advantageous.

Responsibilities

• Assist with the planning and implementation of outreach events and activities.
• Engage the beneficiaries through preventive activities and programmes in an individual or group-based setting.
• Conduct home visits and follow-up calls to monitor client progress and provide emotional support.
• Document participation and assist in statistics submission to stakeholders.
• Provide basic mental health information to the public and caregivers.
• Perform administrative duties for programme/department as needed.

Skills

Empathy

Communication skills

Interpersonal skills

Customer service

Computer skills

Microsoft Office

Education

NITEC in Community Care & Social Service

Diploma in Social Service

Job description

Job Description

• Assist with the planning and implementation of outreach events and activities to raise awareness of dementia and mental health in the community.

• Engage the beneficiaries through preventive activities and programmes in an individual or group-based setting targeting their holistic health and well-being to promote mental wellness and social connectivity.

• Conduct case monitoring to support clients’ conditions / progress and provide basic emotional support

• Assist in coordinating outreach events and provide logistical / operational support to ensure the smooth organisation of these events

• Promote, coordinate and conduct meaningful health and social activities to consistently engage clients and caregivers

• Support in the planning and organisation of structured preventive activities and/or outreach programmes for the community, those at risk of mental health/dementia conditions and caregivers

• Provide basic mental health information to the public and caregivers

• Conduct home visits and follow-up calls to monitor client’s conditions / progress, provide basic emotional support, cognitive stimulation activities and elevate cases for support as necessary

• Document and track client’s participation in outreach and activities, and assist in collation of statistics for submission to stakeholders 7. Perform administrative duties for programme / department, such as attending to information & referrals, ensure client’s data is updated monthly, etc

• Support in programme development, monitor trends and issues relating to dementia/mental health services and needs of clients and their families

• Extend support by contributing to different projects and committees from time to time, as and when required

Requirements

• NITEC in Community Care & Social Service and/or Diploma in Social Service

• Preferably 2 years of experience in community / eldercare sector

• Basic functional knowledge in use of computer and Microsoft skills

• Experience in outreach or running programmes will be advantageous

• Cheerful and empathetic with strong passion to serve the elderly

• Good communication skills, interpersonal skills, customer service skills and language proficiency